Why is Windows 10 causing my laptop to freeze upon closing?
- Thread starter Shiells
- Start date
I have just spoken to HP Customer Support as my laptop is under warranty.
I am actually appalled at their response.
They do not want to know and are re-directing people to speak to Microsoft on (UK) 0344 800 2400 to report the issues to them. She said the more people who report the issue the more likely Microsoft will create a fix for it!
She also told me that she would not recommend downloading Windows 10 until Microsoft have ironed out the bugs and gremlins!
I pointed out how this was a problem reported with HP laptops during BETA Testing of Windows 10 in April 2014 – and still she didn’t want to know.
The final response was to return my laptop back to where I bought it from and report it to them!
I can see PC World loving that!
I think I will revert back to Windows 8.1, stuff Windows 10!
I am actually appalled at their response.
They do not want to know and are re-directing people to speak to Microsoft on (UK) 0344 800 2400 to report the issues to them. She said the more people who report the issue the more likely Microsoft will create a fix for it!
She also told me that she would not recommend downloading Windows 10 until Microsoft have ironed out the bugs and gremlins!
I pointed out how this was a problem reported with HP laptops during BETA Testing of Windows 10 in April 2014 – and still she didn’t want to know.
The final response was to return my laptop back to where I bought it from and report it to them!
I can see PC World loving that!
I think I will revert back to Windows 8.1, stuff Windows 10!
Update:
The HP Troubleshooting webpage seemed to be malfunctioning, ironically, so I called 1-800-474-6836 (for US and CA). There, I had to use the asterisk button to speak with a live person, because the automated phone system is really meant for people who have already successfully used the aforementioned broken troubleshooting webpage.
I recommend that you call HP, like me, because they didn't seem to be very aware of how prevalent this issue is.
On the phone with HP, I spoke with three different departments. Two of those departments took remote access of my laptop. And about an hour-and-a-half later, my problem seems to be fixed. Basically, they changed my sleep settings, did a power drain, and then voila.
So, good luck, and thanks! I'll keep you updated should there be related developments.
The HP Troubleshooting webpage seemed to be malfunctioning, ironically, so I called 1-800-474-6836 (for US and CA). There, I had to use the asterisk button to speak with a live person, because the automated phone system is really meant for people who have already successfully used the aforementioned broken troubleshooting webpage.
I recommend that you call HP, like me, because they didn't seem to be very aware of how prevalent this issue is.
On the phone with HP, I spoke with three different departments. Two of those departments took remote access of my laptop. And about an hour-and-a-half later, my problem seems to be fixed. Basically, they changed my sleep settings, did a power drain, and then voila.
So, good luck, and thanks! I'll keep you updated should there be related developments.
I did the power drain last night, solved it for one shut down, then the problem returned!
Thanks for the suggestion, but I'm afraid this didn't help with my Envy 17t-3200 3D CTO (I pulled the back cover and unplugged the battery harness form the motherboard).
Interestingly, this hasn't solved the problem for my Envy 17t-3200 3D CTO. I get into a similar locked up state when I Win-L lock the screen when walking away from my desk. I wonder if screen blanking is the trigger.
My computer is 3 years old so warranty support isn't going to help. Your Alienware is a Dell? Perhaps the problem is very widespread and maybe we'll get luck and Microsoft will address it.
Dave, I'm not sure if you have the same problem. It sounds a bit different.
The only problem I have is that when the computer should be sleeping, in other words, when it times out or when I close the screen, it shuts down instead of sleeping. And it doesn't matter if it is plugged in and charging or not, it just shuts down.
For my pc, the power drain simply meant unplugging it and holding the power button in for at least fifteen seconds, and they just made standard changes to the sleep settings.
However, it doesn't matter what they did, because it seems to have just been a temporary fix. The problem has returned.
If I can find another hour-and-a-half to call HP again tomorrow and go through all the stupid questions like "And do you want your notebook to be able to sleep?," then I will call them and complain again, if the problem has not somehow righted itself by then.
I kind of think that they have their support representatives playing stupid about the problem. One responder here found evidence that this issue actually started in beta testing, over a year ago. And my thread here and on the Windows 10 forum have tons of replies, almost all from HP Pavilion and Envy users. Plus there are about a million other threads about the same problem.
Luckily, my computer is still is under warranty, and I can even still purchase extened coverage, because they sold me this computer under the guise that it would be Windows 10 compatible, which it obeviously isn't.
The only problem I have is that when the computer should be sleeping, in other words, when it times out or when I close the screen, it shuts down instead of sleeping. And it doesn't matter if it is plugged in and charging or not, it just shuts down.
For my pc, the power drain simply meant unplugging it and holding the power button in for at least fifteen seconds, and they just made standard changes to the sleep settings.
However, it doesn't matter what they did, because it seems to have just been a temporary fix. The problem has returned.
If I can find another hour-and-a-half to call HP again tomorrow and go through all the stupid questions like "And do you want your notebook to be able to sleep?," then I will call them and complain again, if the problem has not somehow righted itself by then.
I kind of think that they have their support representatives playing stupid about the problem. One responder here found evidence that this issue actually started in beta testing, over a year ago. And my thread here and on the Windows 10 forum have tons of replies, almost all from HP Pavilion and Envy users. Plus there are about a million other threads about the same problem.
Luckily, my computer is still is under warranty, and I can even still purchase extened coverage, because they sold me this computer under the guise that it would be Windows 10 compatible, which it obeviously isn't.
Still no update or fix for it I see.
I will try to call Microsoft again this afternoon - hopefully I won't get cut off next time!
I'm giving it till the weekend, if no fix I am going back to Windows 8.1!
I will try to call Microsoft again this afternoon - hopefully I won't get cut off next time!
I'm giving it till the weekend, if no fix I am going back to Windows 8.1!
I have seen the issue on my son's HP Pavillion, but also on my wife's SP3, each time on waking the device.
Pressing Ctrl+Alt+Del everytime solved the problem.
Pressing Ctrl+Alt+Del everytime solved the problem.
TechnoReact
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- Mar 15, 2014
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Guadalupe Hernanadez
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- Aug 6, 2015
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Ok just install Windows 10 to my laptop omg i should mever done it..mow laptop has gone crazy..blinks all the time and i vant get to stop..can someone tell ho stop my laptop from blinking remove windows 10
Motel75
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- Aug 4, 2013
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Love Windows 10 - I've been an Insider since the beginning. This problem evidently started with one of the updates that were released after W10 launched. It didn't occur with the 10240 build by itself, which I'd been running since it was made available.
But now my HP Pavilion 15-p009ng does this nearly every time I set it to sleep or shut down. It doesn't switch off completely - the fan is still running and the power button still lights up. There is nothing you can do to get the computer out of this state - all you can do is hold down the power button for 10 seconds to shut off the machine and then restart.
There was a new BIOS update from HP in July, so I initially suspected this was the problem - and reverted to the previous version. That made no difference.
But now my HP Pavilion 15-p009ng does this nearly every time I set it to sleep or shut down. It doesn't switch off completely - the fan is still running and the power button still lights up. There is nothing you can do to get the computer out of this state - all you can do is hold down the power button for 10 seconds to shut off the machine and then restart.
There was a new BIOS update from HP in July, so I initially suspected this was the problem - and reverted to the previous version. That made no difference.
Thanks, but doesn't work for me.
I'm starting to think my problem doesn't match up with what is being discussed here.
I can sleep and wake-up fine.
My lockup occurs when the computer sits idle and times-out the display. Most commonly when I hit Win-L (Lock), and let the screen time-out (which doesn't seem to be user configurable).
Perhaps I'll start a new thread over at HP for people dealing with my specific model.
Chris Walker10
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- Jul 30, 2015
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I don't care how big the font is... this is NOT a fix. It doesn't work. Microsoft should be fixing this. Unacceptable.
I have the same problem on my Dell Alienware 17. I have tried every setting in the power area but no luck. Once my computer puts itself to sleep, the only way I can wake it up is to press and hold the power button to force a shut down and then reboot. My keyboard/power button lights still are working but nothing I do will wake the computer including a ctrl-alt-del. This problem wasn't there in earlier builds (I've been a tech preview tester for quite a while) but I think it appeared with 10240 or the build before that.
It is driving me crazy and I am just about to go back to 8.1 as I am worried about what all this forced shutdown rebooting is doing to my system.
I am in Canada so I don't have Cortana yet but still am having probloems with the start menu and accessing the action centre.
It is driving me crazy and I am just about to go back to 8.1 as I am worried about what all this forced shutdown rebooting is doing to my system.
I am in Canada so I don't have Cortana yet but still am having probloems with the start menu and accessing the action centre.
Using HP ENVY 15 K....something
Anywayz I have been having this trouble ever since I upgraded from 8.1 to 10, but once I did a clean install of windows 10 (means 8.1 was removed along with OEM softwares) the problem was solved. Been using for the last two days without any hiccup.
Although, my laptop is no more starting up with lightning speed, its much slower than before.
Anywayz I have been having this trouble ever since I upgraded from 8.1 to 10, but once I did a clean install of windows 10 (means 8.1 was removed along with OEM softwares) the problem was solved. Been using for the last two days without any hiccup.
Although, my laptop is no more starting up with lightning speed, its much slower than before.
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