ok-
but what is being done on the surface tablets that is your definition of 'productivity' ?
thanks
Sure. Was on mobile last night so didn't want to type out a detailed explanation.
I am the IT Director for a multi-location, multi manufacturer auto dealership. When you drop your car off for service, most manufacturers now require us to do a walk around "courtesy" inspection with the customer. These used to be paper based, now they have pretty much moved to electronic form - the iPad part of the example. There are some real advantages to this - once the VIN is entered, it can be compared to mfg info on recalls outstanding vs recalls performed as well as a warranty work history, and mileage/maintenance schedules. Again, most manufacturer's initially implemented this with iPad apps. But in order to create a service ticket/work order/schedule the tech, dealers still had to return to a desktop as there are no DMS (dealership management system) apps that are functional on iPad (or OSX for that matter).
However, most of the iPad inspection apps have become abandonware as most manufacturers have now implemented the same - and even better - functionality into their web portals that dealers use. A device like the SP3 becomes a slam dunk as we can perform both tasks with one device - faster and easier for us and the customer. Most of the iPad inspection apps were pretty horrid as well - the back end integration with the manufacturer's data was very hit or miss.
Another example: our parts department. Parts catalogs run as local web servers on our parts workstations. We've tried a few notebooks with an eye on allowing the parts person to be mobile and go to a service tech if there were questions rather than vice-versa (which interrupts a lot of work flow), but that was still pretty awkward. Once again though, an SP3/dock setup really enables that mobility in a way that even a notebook could not.
I have people beating a path to my door wanting this type of setup, not because its cool, but because it works.
And of course, we have some executive situations where again, SP3/dock enables mobility while still maintaining the workstation setup with a workhorse device. I even have some used retina MacBooks to rehome now (we were using Parallels with a Win7 image to enable our DMS access on them).
But, for me, the really interesting observation has been the improvement (visually and functionally) within the manufacturer's web portals to the point that they feel comfortable abandoning their iPad efforts.
Looking ahead, we have an "open" sales floor - meaning all the sales people are at work areas in the open on the showroom. Some dealers use closed bullpens. I can see us assigning an SP3 type device to a salesperson and just having docks placed around where we normally/now have desktops. Perhaps fewer "hard points" for a sales person to connect and sit at a desk and stare at a monitor and keyboard and more "soft" casual areas for people to sit and converse and connect with each other.