Why won't my background photo upload onto the start screen?

[Windows Central Question]

My background photo will not upload onto start screen

I can't even get the background pictures supplied by Microsoft to load in the start screen. The tiles are now black and I can't change them. Other functions are still working.

The phone is less than week old..

 

[Ed Boland]

Re: My background photo will not upload onto start screen

Windows Phone 8.1? Or are you using the Windows 10 Insider Preview?