Windows 10 update on Lumia 930 now wireless charging /over heating / battery issues

[flashman_andy]

Hi after 2 months of nagging I finally decided to update to windows 10 on my Lumia 930

Now I have major issues, when 8.1 worked fab with no concerns for 2 years

1) phone is too hot to touch until battery drains- when i woke up this morning it was burning
2) Wireless charging was perfect, now says "plugged in, not charging" on both of my plates - nightmare as the USB connector is damaged
3) battery drained from 20% to 0% in 20 minutes!

Any suggestions

thanks

 

[Chintan Gohel]

Hi after 2 months of nagging I finally decided to update to windows 10 on my Lumia 930

Now I have major issues, when 8.1 worked fab with no concerns for 2 years

1) phone is too hot to touch until battery drains- when i woke up this morning it was burning
2) Wireless charging was perfect, now says "plugged in, not charging" on both of my plates - nightmare as the USB connector is damaged
3) battery drained from 20% to 0% in 20 minutes!

Any suggestions

thanks

A few things you can try out:

1. Check settings >system > battery > which apps are using the most energy?
2. Again, in battery section, which apps can run in the background? Can you disable those you don't need? Keep messaging enabled to run in background
3. In battery section, you can also set up battery saver to kick in when the battery reaches a certain percentage. I keep mine on 100% so it's always on battery saver mode
4. In mail app, how often do you have mails to sync? Generally the longer the time period, the less the battery usage
5. What about brightness settings? Is it on high or auto? Auto is better than a fixed setting
6. If you find that messaging app uses a lot of battery, this could be because it's linked with skype. Go to messaging app, settings and unlink skype
7. In photos app, do you have auto upload of photos enabled? If yes, try to not upload high res photos and videos unless you are charging the phone and on wifi
8. When you use some apps that are not data heavy like whatsapp or mail, you can use a lower network speed like 2G. It's what I do usually. I only use LTE when I have to use 6tag
9. If you're using edge for basic browsing, you could try using UC browser. Not only does it use less data but you can also disable images which means you save even more on data. The less data your phone has to receive, the less the energy used
10. In settings > privacy - check each of those settings to see which apps can use what. For example I can't understand why Word would need to access location info so I disabled that. There might be apps using services that they are not meant to use
11. Finally, keep wifi/cellular off when you don't need to have them on. The toggles in action centre are pretty fast so it doesn't take much time in switching internet on/off
12. Disable auto update of apps, you only update when you are ready and not when you are in need of critical things
13. For insider rings – reduce the amount of telemetry and feedback that you send – this can have a big impact
14. If you have Cortana tile pinned to start screen, remove it

Hope this helps you

 

[flashman_andy]

thanks for the ideas, but I have had winddows phones for years now. Everything was set up correctly. I have managed to get it to 58% however, my main issue is

WIN 10 has broken my wirelss charging - it says "plugged in, not charging"

How do I fix this? Else i am going back to 8.1 and gonna lose everything with a hard reset. I do not want to do a hard reset, but I will if its the only way to fix my charging plate.

 

[Chintan Gohel]

thanks for the ideas, but I have had winddows phones for years now. Everything was set up correctly. I have managed to get it to 58% however, my main issue is

WIN 10 has broken my wirelss charging - it says "plugged in, not charging"

How do I fix this? Else i am going back to 8.1 and gonna lose everything with a hard reset. I do not want to do a hard reset, but I will if its the only way to fix my charging plate.

you mentioned your USB port is damaged?

Does the phone still drain rapidly when all radios are off? And what OS version are you on?

 

[flashman_andy]

well i tried it with a new cable, so it was cable that was dodgy. charges ok now on usb. Still no joy with wireless.

its running latest build of windows 10.

 

[Chintan Gohel]

well i tried it with a new cable, so it was cable that was dodgy. charges ok now on usb. Still no joy with wireless.

its running latest build of windows 10.

just after the upgrade, the phone takes some time settling down - so give it a day or two

 

[Maurizio Troso]

May I suggest usign Search forum function, instead of multiple postings of the same identical iusse?
After an update, every phone uses a lot of battery for a day or two (according to chipset age). A wireless charger gives half the power of a cord one

 

[EspHack]

it will settle down after a while, wireless charging will barely keep it alive after you just updated to w10, and the heat that qi charging+recent os update will generate... well i can relate, just dont get freaked out, its kind of normal, wait a few days