nate0
New member
Alcatel support seems to have no clue about Windows phones. For one. The other issue is they are dragging their feet to fix this dilemma. They've known about this for more than a month I'd say. Maybe longer.I agree that Alcatel's nonexistent support is a big part of the problem here. This problem could easily be solved by them today with minimal effort. It's inexcusable.
I also agree with you that it's not Microsoft's job to write Alcatel's .ffu. However, it is Microsoft's job to make sure that their utility works as intended instead of serving up an .ffu that they know can't be flashed. Could you imagine if other professions took this same approach to their job?
Aircraft mechanic: "Yeah, I know this engine doesn't work properly, but it's not MY responsibility to make sure that the factory assembled it correctly. Oh well. I'll just install it and lie to the pilot."
I'm not expecting Microsoft to do Alcatel's job and resolve the problem. But I do expect Microsoft to level with me and not serve up a file that they know won't work. I wouldn't have bought this phone if I had known that WDRT didn't work on it. It was Microsoft who lied to me about that. If Alcatel provided a non-working .ffu, then just be honest and say so instead of offering a false safety net. Trying to recover your bricked phone is a real ****ty time to learn the truth.
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