I think microsoft is using a 2nd or tertiary party for tech support because the person I spoke with didn't have a freaking clue. My order is saying backordered and I ordered it on the 8th. If I don't get my stuff by the 22nd then I am officially through with M$! I will sell my xbox one (when I get it Friday), 360(3), get the galaxy note, and load a linux distro on all 8 of my PCs running windows 8 and whs 2011. Drastic? Yep but I hate getting screwed when I spend my hard earned money on something. Apple and Sammy always deliver their crap on time, why can't Microsoft do the same?