'Your movies' is not opening

[rashmi975]

hi, i just downloaded 3 movies on my brand new lumia 625 but after downloading it is not opening. i am able to see the icon and can click it but it is not opening. i switched off the mobile few times but in vain. Kindly help.
Thanks in advance.
Rashmi

 

[Muessig]

Hi rashmi927, can you tell us what file format the movies you downloaded are in?

 

[rashmi975]

the in built app 'Your Movies' is not opening. i downloaded the movies via Your Movies. i could watch 2 movies downloaded via Your Movies but after that it is not responding.