Your phone app doesn't connect

[Wasath]

Hi
I tried a lot of times to connect my Android phone & laptop via Your Phone app. It's always stuck in that 'check your PC screen. When I check my laptop, it says 'check your phone' & no matter how many times I resend that notification from laptop, it doesn't reach my phone.

I've tried everything I can. I tried un-linking my phone from my Microsoft account, terminating & resetting your phone app in laptop, force stopping, reinstalling & everything I can do

Both my laptop & phone are plugged in, battery savers are disabled, having all the system requirements, connected to unmetered WiFi, using the same Microsoft account and having up-to-date apps

What should I do now.?

 

[darrell reimer]

I too have had endless problems with this; you have to go through all kinds of permissions steps on your phone. It's very cumbersome and not very user friendly at all...

 

[Ryujingt3]

I've constantly tried with this all (Xiaomi A1) and never got it to connect either. I get stuck at the same screen so I just gave up.

 

[fatclue_98]

This may seem like a stupid question but are your phones running Nougat as a minimum? Also, make sure the "Your Phone" app permissions are set properly. Last but not least, you must be signed on to a Microsoft account on your Android and PC.

 

[Ryujingt3]

This may seem like a stupid question but are your phones running Nougat as a minimum? Also, make sure the "Your Phone" app permissions are set properly. Last but not least, you must be signed on to a Microsoft account on your Android and PC.

My phone is running Android Pie (OS 9). What permissions settings do you mean? And yes, I am logged in to the same MS account.

 

[fatclue_98]

My phone is running Android Pie (OS 9). What permissions settings do you mean? And yes, I am logged in to the same MS account.

The app permissions in Settings>Apps>Your Phone

 

[Ryujingt3]

The app permissions in Settings>Apps>Your Phone

I think I set that up properly as well and still it gets stuck, same as the OP described.

 

[darrell reimer]

This app is super finicky. It works with my Surface GO and my Lenovo Flex 15, but doesn't work with my Yoga 2 Pro..it's 5 years old now, but not everyone has new hardware...

 

[Ryujingt3]

This app is super finicky. It works with my Surface GO and my Lenovo Flex 15, but doesn't work with my Yoga 2 Pro..it's 5 years old now, but not everyone has new hardware...

I actually managed to finally get it to work and its underwhelming. Quite disappointing really. What issues are you having with it on your Yoga 2 Pro?

 

[darrell reimer]

I get this ALL the time....

 

[Ryujingt3]

View attachment 141638

I get this ALL the time....

First of all, as the message says, are your PC and phone connected to the internet? Try also removing the app from your phone (sign out from the PC) and set it all up again.

Lastly, as I had to do, if you set it up on another PC first, does it work?

 

[darrell reimer]

First of all, as the message says, are your PC and phone connected to the internet? Try also removing the app from your phone (sign out from the PC) and set it all up again.

Lastly, as I had to do, if you set it up on another PC first, does it work?

It works with my Surface GO, and my Lenovo Flex 15, but not with my YOGA 2 Pro...

 

[Ryujingt3]

It works with my Surface GO, and my Lenovo Flex 15, but not with my YOGA 2 Pro...

What's the difference between those machines? I.e. are they all running the same version of Windows 10 and the Your Phone app?

 

[darrell reimer]

What's the difference between those machines? I.e. are they all running the same version of Windows 10 and the Your Phone app?

Exactly! So frustrating...and...my S10 just got the November security update, and I had to start all over with the connection process to get it working with my GO. I guess I'll have to do this after every phone update. Kind of dumb...

 

[Ryujingt3]

Exactly! So frustrating...and...my S10 just got the November security update, and I had to start all over with the connection process to get it working with my GO. I guess I'll have to do this after every phone update. Kind of dumb...

Try just starting the process entirely from the beginning again. I had to do that several times until it worked.

 

[darrell reimer]

I've done everything I can to get my YOGA 2 Pro to connect, but no...So, I'm trying the Google Web Messaging page; I just keep the tab open, and it works great (even with my new Edge beta)! Why can't Your Phone work this easy?

 

[Ryujingt3]

Is the Yoga 2 running the latest Windows 10 version? Did you uninstall Your Phone from the Android phone (sign out first), then install and set it up on the phone first?

 

[lucy_monty]

hello,
lucy here.
Why does My Smart Thermostat app not workin'?
Is there any option for it?
I cant operate thermostats manually.

 

[Ryujingt3]

hello,
lucy here.
Why does My Smart Thermostat app not workin'?
Is there any option for it?
I cant operate thermostats manually.

Welcome to the forum, Lucy, I think this is a new question that needs its own thread.

 

[darrell reimer]

Is the Yoga 2 running the latest Windows 10 version? Did you uninstall Your Phone from the Android phone (sign out first), then install and set it up on the phone first?

Yes. Thanks for offering your suggestions. For my YOGA, I just user the Google Web messaging page; I set it up in about 30 seconds, and it works fine. For my other devices, I use the Your Phone app.