Youtube app and webpage problem

[Luca Tavaglione]

Hi to all, i have a lumia 550 but i think is more related to windows 10 mobile than device itself, with all the apps i tried i can't play some video from apps since they don't load, metrotube told me after loading that t here is a problem with the video and to load up in webpage, is a bug of windows 10 mobile? The webpage aniway work fine but is very slow to load.

Anniversary update solve the problem?

thanks

 

[Chintan Gohel]

Have you tried using UC browser?

 

[Luca Tavaglione]

Have you tried using UC browser?

no, but browser play video fine just a bit slow, i just don't understand why youtube apps don't load some videos

 

[Chintan Gohel]

no, but browser play video fine just a bit slow, i just don't understand why youtube apps don't load some videos

how is your internet connection? By slow you mean the video starts to buffer?

 

[Luca Tavaglione]

how is your internet connection? By slow you mean the video starts to buffer?

no i mean that the video start after a bit too much time, after that the video is smooth

 

[Maurizio Troso]

no i mean that the video start after a bit too much time, after that the video is smooth

Go to Edge -> Settings and clean Cache and cookies, then reboot your phone

 

[Luca Tavaglione]

Go to Edge -> Settings and clean Cache and cookies, then reboot your phone

okk i will try, but the reason that youtube apps won't play some videos what could be?

 

[Maurizio Troso]

okk i will try, but the reason that youtube apps won't play some videos what could be?

After the cache cleaning, you'll get the answer. However, the slow internet connection on your phone is still under investigation

 

[Luca Tavaglione]

After the cache cleaning, you'll get the answer. However, the slow internet connection on your phone is still under investigation

i think is not connection problem, i have a 20mb with wifi or lte with mobile, and i have the same problem on both

 

[Maurizio Troso]

i think is not connection problem, i have a 20mb with wifi or lte with mobile, and i have the same problem on both

Nice, the edge needs a clean

 

[Chintan Gohel]

i think is not connection problem, i have a 20mb with wifi or lte with mobile, and i have the same problem on both

some videos could be -not available for that region?

 

[Luca Tavaglione]

Nice, the edge needs a clean

mmm, but i bought phone yesterday, is not a region problem because the video play on edge but not on apps

 

[Chintan Gohel]

mmm, but i bought phone yesterday, is not a region problem because the video play on edge but not on apps

try to reinstall the apps then