The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
02-02-2015 05:21 AM
30 12
tools
  1. Pete's Avatar
    Well, with the hype of yesterday's event about Windows 10, I bit the bullet and installed the latest build on my SP3. I was thinking that after a few months, it wouldn't be too unstable.

    All went well for the first few minutes after installation (used the upgrade option) until I had a message about the video driver not responding and the system hung

    Rebooted, system unresponsive.

    Performed a system refresh (expecting to get Win 8 back), got Win 10 TP and the same error and crash

    Performed a factory reset, lost all of my content/settings and still got Win 10 TP and the same error and crash

    Dang.

    Then tried running safe mode so I can do something with the video driver...

    Tried the "lower video resolution" option - it booted with the same resolution and still crashed

    Tried the "safe mode with networking" - booted with no netwoking and still crashed

    Hmmm, well this sucks.

    So tonight, I'll have to download the Win 8 recovery image and go back to that. Or I might attempt the full install of TP since all of my local files and settings are trashed anyway.
    Laura Knotek and aximtreo like this.
    01-22-2015 02:05 AM
  2. Laura Knotek's Avatar
    Bummer!

    So far I've only run TP in VMware. I figured I might have same problem on my PCs.
    Sent from my Nokia Lumia 920 via Tapatalk
    aximtreo likes this.
    01-22-2015 03:08 AM
  3. Pete's Avatar
    This seems to be a rare occurance, I've not seen any cases where people have had the same issue as me. I've seen many cases where SP3 owners are happily using Windows 10.

    I'll give the "full" install a shot tonight.
    Laura Knotek and aximtreo like this.
    01-22-2015 03:18 AM
  4. Laura Knotek's Avatar
    This seems to be a rare occurance, I've not seen any cases where people have had the same issue as me. I've seen many cases where SP3 owners are happily using Windows 10.

    I'll give the "full" install a shot tonight.

    Good luck 🍀!
    Pete likes this.
    01-22-2015 03:29 AM
  5. floopydoodle's Avatar
    You probably shouldn't have lost anything. A bootable USB drive could have recovered your data. This is why you shouldn't install alpha software (Yes the TP is an alpha version) on your main PC. Either run it in a VM or a secondary PC. Or atleast take a full backup before.
    01-22-2015 06:07 AM
  6. Pete's Avatar
    You probably shouldn't have lost anything. A bootable USB drive could have recovered your data. This is why you shouldn't install alpha software (Yes the TP is an alpha version) on your main PC. Either run it in a VM or a secondary PC. Or atleast take a full backup before.
    All this I know. All of my data is saved on OneDrive, so all I lost was a few downloaded bits of software. Whatever local data I had was dispensible.
    01-22-2015 06:22 AM
  7. Chuck Foltz's Avatar
    I have the same issue. You need to load up the OS. Login and quickly load device manager and roll back the display driver. This will stabalize windows.

    I did the Cntrl + x selected device manager click display adapters then roll back. The screen will only update right after a driver crash so you gotta kinda work in the black screen. After 2 attempts you will be a pro. The problem is you cannot stop updates from installing so it auto installs the graphics update after a fresh os install. I am now attempting to us the OS hoping it wont break again.

    I know when i had a SP2 and if you reset it you would need to roll back the wifi due to the way windows updates would install the firmware patch before drivers etc. So im attempting to just install the firmware update before the drivers and see if that helps. I think you need the firmware for the drivers to work properly but windows attempts to install the drivers first and forces the os to reboot from the unstable display drivers.
    Pete likes this.
    01-22-2015 11:29 AM
  8. Chuck Foltz's Avatar
    Update: so installing just the Firmware update first did successfully work. When i would install all updates at once i would get a blue screen.

    I will now try the graphics drivers...Upon install they do the same thing... I will try all remaining windows updates first before graphics...Still crashes constantly... Guess i will have to wait for an updated version
    Pete likes this.
    01-22-2015 11:49 AM
  9. Giffdev's Avatar
    Hey Pete, I spent some time this morning talking to the video driver folks, and they had this to say:

    “There have been some known issues found with the older Surface Pro video drivers working with Win10. Newer drivers are in the process of being released for Win10 and should be available in the next few days.”

    ​I hope this helps!
    Pete, BryceMD and Jas00555 like this.
    01-22-2015 12:11 PM
  10. BryceMD's Avatar
    Same issue for me. Install tech preview, install January driver pack MSI(which actually doesn't find a compatible driver for video), connect to internet, and within a few mins it's unusable from auto installing video driver from updates.
    01-22-2015 04:49 PM
  11. Pete's Avatar
    Thanks Chuck and Giff. Good to know that there's a sensible reason for this.

    I've now managed to restore my Surface back to Win 8.1 Pro and things are fine again. I'll wait for the upcoming build that's being hyped for the next wave of Insiders and try again. At least if things stuff up, I know I have a backout plan.
    01-22-2015 04:53 PM
  12. Chuck Foltz's Avatar
    yeah im hoping for the next release to fix it. Its not that big of a deal for me yet but to use full time ill need the drivers. I also noticed the brightness was stuckk 100%... Im guessing due to driver issue.
    01-22-2015 08:16 PM
  13. chsoriano's Avatar
    Hey all, just to add fuel to the fire... :)

    I am having this same problem, but I noticed that the device is somehow stable with these broken drivers, if docked in the surface pro 3 docking station. I am using the device with the basic MSFT driver for now... :/
    01-22-2015 11:07 PM
  14. majorfriend's Avatar
    Has anyone updated to the build released this morning? I'd like to install but as I'm on a SP3 I'll wait until the driver issue is fixed.
    01-23-2015 01:14 PM
  15. BryceMD's Avatar
    I'm downloading it now. I'll update what I find.
    01-23-2015 01:33 PM
  16. BaritoneGuy's Avatar
    Here is a link to specific things with the SP3 and the newest TP release. They mention the video driver should be at .4079 or later amongst other issues with some sleep functions.
    http://forums.windowscentral.com/e?l...token=E5ciLVrf

    I would update the graphics driver first Here is a link to Intel for version .4080 which was released a week or so ago.
    https://downloadcenter.intel.com/Det...ng&ProdId=3719

    I just did this on my SP3 and it is a manual update. First, download the zip version and extract the files somewhere. From device manager select the display adapter select update the driver. From the next dialog box select "Browse my computer..." From the next dialog select "Let me pick..." , select "have a disk" and then browse to the folder where you extracted the download and pick the "graphics" subfolder. There is an .inf file there called idglh64.inf. Pick this and away you go. Doesn't even require a reboot although I recommend one before installing the TP.

    EDIT: More complete info
    Last edited by BaritoneGuy; 01-23-2015 at 02:08 PM.
    01-23-2015 01:41 PM
  17. Chuck Foltz's Avatar
    Here is a link to s...ng=eng&ProdId=3719[/url]
    Sorry 3 Posts on this side of the forum :(

    Correct Link:
    [code]
    https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3721
    [/code]
    Last edited by Chuck Foltz; 01-23-2015 at 02:45 PM.
    01-23-2015 02:06 PM
  18. chsoriano's Avatar
    What's up with the forums truncating the URLs?
    Oh, nvm... it's just the Intel link that doesn't work.

    So I installed Build 9879, and am currently using the MSFT Basic Display Adapter... should I do anything before installing the new Jan Tech Preview build?
    01-23-2015 02:09 PM
  19. BaritoneGuy's Avatar
    What's up with the forums truncating the URLs?
    Oh, nvm... it's just the Intel link that doesn't work.

    So I installed Build 9879, and am currently using the MSFT Basic Display Adapter... should I do anything before installing the new Jan Tech Preview build?
    Install the Intel driver first.
    01-23-2015 02:12 PM
  20. chsoriano's Avatar
    I've been trying to, I even tried disabling driver signing last night. I just keep getting an error saying the driver is not compatible with my device :/

    EDIT: Yup, downloaded that exact file from Intel yesterday, and when I go to update driver software for the display adapter, try to use my own driver, and select have disk > browse, and select igdlh64.inf - I receive this:

    The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems.

    I'm thinking I'm going to have to do a clean install from an iso...
    01-23-2015 02:17 PM
  21. BaritoneGuy's Avatar
    I've been trying to, I even tried disabling driver signing last night. I just keep getting an error saying the driver is not compatible with my device :/

    EDIT: Yup, downloaded that exact file from Intel yesterday, and when I go to update driver software for the display adapter, try to use my own driver, and select have disk > browse, and select igdlh64.inf - I receive this:

    The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems.

    I'm thinking I'm going to have to do a clean install from an iso...
    Re-read the way I describe to install the driver. I updated it after my original post. It will work
    01-23-2015 02:22 PM
  22. Pete's Avatar
    After restoring Win 8 Pro last night from the recovery drive, I installed Win 10 TP this evening after the new build went live. I'm pleased to say that it's working flawlessly - well as much as the TP does, there's a few things not working correctly.
    Giffdev likes this.
    01-23-2015 02:25 PM
  23. BryceMD's Avatar
    Re-read the way I describe to install the driver. I updated it after my original post. It will work
    I also cannot install the driver like this. Perhaps it could be my SP3 is i7 with HD5000, and is more picky about the driver, but it is not compatible. The video driver also does not get installed when using the January SP3 driver pack MSI. In fact, the only way that works is MS Updates.

    However, the driver downloaded from MS Updates(4079) now functions properly. Running new TP and all is well. A lot different tho!
    01-23-2015 03:09 PM
  24. daniel329's Avatar
    Update pretty much bricked my SP3. Screen constantly flashed then shut down. Mouse doesn't work. Touchscreen doesn't work. Nada. Reset (Volume UP + Power) doesn't do anything but kick me back to the login screen where it does nothing.
    01-23-2015 04:54 PM
  25. Chuck Foltz's Avatar
    Update pretty much bricked my SP3. Screen constantly flashed then shut down. Mouse doesn't work. Touchscreen doesn't work. Nada. Reset (Volume UP + Power) doesn't do anything but kick me back to the login screen where it does nothing.
    This is the same issue as the last release. Its a driver issue that is being pushed from Windows Update.

    Easy way around it is this. Install OS boot and run windows update. Have device manager loaded on the display driver section. Once it installs the display driver roll back the driver. This will allow you to work.

    Now what I did was this. I installed all updates minus the display driver. Once i had a fresh boot with all other updates installed i installed the display driver. Than i let my surface sit for a couple reboots. I connected my external monitor to my surface and all is working. I have tried to install the updated drivers from intell but they will not install on my system. I7 512 gig SP3. So it either needs other patches or something finally stabilized after a couple crash reboots. Remember just cause your monitor is off or black doesnt mean you cannot use the device. It just means the display is not updating. You can still use keyboard. ( Boot into windows, Win+x, device monitor, display, driver, roll back, Y on keyboard)

    Here is my driver info thats loaded and working:
    driver.png
    01-23-2015 05:43 PM
30 12

Similar Threads

  1. Can I back up contacts on 2 accounts on my Lumia 630?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-22-2015, 11:01 AM
  2. Replies: 2
    Last Post: 01-21-2015, 09:52 PM
  3. Why do I have to table my Nokia 822 just to get it started?
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 01-21-2015, 07:25 PM
  4. Why can't I Extras+infos on my Lumia 630 dual?
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 01-21-2015, 03:33 PM
LINK TO POST COPIED TO CLIPBOARD