1. Ganvartin's Avatar
    I'm trying to restore my whatsapp chats to my new Lumia 950. (Unsuccessfull)
    Previously I was using Lumia 720 and have backed up the messages. Have copied this backup folder to the new phone. But it doesn't detect the same.
    Can someone let me know why I'm not able to pull the messages from the previous version's backup?
    05-30-2016 01:38 AM
  2. ttsoldier's Avatar
    As far as I know backups can only be done using the SD card.
    Maurizio Troso likes this.
    05-30-2016 03:12 AM
  3. Ganvartin's Avatar
    Yup, I'm aware of that. But the question is, the app doesn't detect the backup.
    05-30-2016 06:58 AM
  4. Maurizio Troso's Avatar
    Yup, I'm aware of that. But the question is, the app doesn't detect the backup.
    Did you first inserted the sd card, then installed Whatsapp? So it can advice you Backup detected.
    Better you first make a WA backup on old phone, then put that card on new phone and install WA.

    I did it when switched from 520 to 650.
    ttsoldier likes this.
    05-30-2016 07:13 AM
  5. zei20t's Avatar
    Try copying the folder structure to the phone storage of the 950 instead of the SD card.
    05-30-2016 08:07 PM
  6. Ganvartin's Avatar
    Tried that too.
    No success.
    05-30-2016 10:38 PM
  7. Ganvartin's Avatar
    Tried that.
    No success.
    05-30-2016 10:38 PM
  8. ttsoldier's Avatar
    Tried that.
    No success.
    It won't work on the phone memory.

    Here's what to do:

    Put the memory card back in your old phone and backup WhatsApp
    Uninstall WhatsApp on your new phone
    Put the memory card in your new phone
    Install WhatsApp
    Launch WhatsApp
    It will detect the backup and prompt you to restore.

    I've done this numerous times.
    Maurizio Troso likes this.
    05-31-2016 03:09 AM
  9. Maurizio Troso's Avatar
    It won't work on the phone memory.

    Here's what to do:

    Put the memory card back in your old phone and backup WhatsApp
    Uninstall WhatsApp on your new phone
    Put the memory card in your new phone
    Install WhatsApp
    Launch WhatsApp
    It will detect the backup and prompt you to restore.

    I've done this numerous times.
    That's the same I told , did you tried it?
    05-31-2016 03:11 AM
  10. Ganvartin's Avatar
    Okay. I've tried all these. Nothing seemed to work.
    Does whatsapp store the back up differently in Windows 10?
    Because my old phone ran WP8.1 and the new one runs W10.
    05-31-2016 06:25 AM
  11. Maurizio Troso's Avatar
    Okay. I've tried all these. Nothing seemed to work.
    Does whatsapp store the back up differently in Windows 10?
    Because my old phone ran WP8.1 and the new one runs W10.
    No, when I upgraded my old 520 with same SD inside, new installed WA found and restored the backup
    ttsoldier likes this.
    05-31-2016 06:29 AM

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