1. BackToTheFuture's Avatar
    Hi folks,

    There's something wrong with Photos app on my L1520 running 14393.67. The tile still updates its slideshow, but the app does NOT open - it crashes right out. The icon in app list is blank as well. And it cannot be reinstalled :-|. Restarted it a few times, the problem remains.

    Does anyone know how to fix it?
    09-14-2016 01:09 PM
  2. Chintan Gohel's Avatar
    Hi folks,

    There's something wrong with Photos app on my L1520 running 14393.67. The tile still updates its slideshow, but the app does NOT open - it crashes right out. The icon in app list is blank as well. And it cannot be reinstalled :-|. Restarted it a few times, the problem remains.

    Does anyone know how to fix it?
    there are no updates pending in store?

    I could suggest that you enrol in insider, select release ring and get the newer14393 build
    09-15-2016 04:53 AM
  3. BackToTheFuture's Avatar
    I did try updating to .187, the problem persists ... I'm waiting for a couple of days more for a Photos app update, if not then factory reset

    Update: after updating to .189, the problems still persists. I ran out of patience and perform a factory reset, all is good now. Thankfully for the painless restore process MS implemented.
    Last edited by BackToTheFuture; 09-16-2016 at 01:49 PM.
    Chintan Gohel likes this.
    09-15-2016 01:18 PM
  4. Chintan Gohel's Avatar
    I did try updating to .187, the problem persists ... I'm waiting for a couple of days more for a Photos app update, if not then factory reset

    Update: after updating to .189, the problems still persists. I ran out of patience and perform a factory reset, all is good now. Thankfully for the painless restore process MS implemented.
    glad you got it working
    09-25-2016 02:16 AM

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