05-03-2017 11:40 AM
84 1234
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  1. Techno-Freak's Avatar
    I did some more troubleshooting and it's definitely the camera's processing crashing midway (happens more frequently after a burst).

    When you take a picture, too processing is completed, the images show up as low res .jpeg.thumb files. I just did 10 pics in series and they showed up in file explorer as .jpeg.thumb. Sure enjoy, slowly all of them grew up into full jpegs, expect one, which remained .jpeg.thumb. No, I didn't open the file or anything to interrupt the processing, just saw the directory in file explorer. Now to figure out what causes processing to stop. Should be something typical, as I am seemingly the only one with this issue.

    Imgur: The most awesome images on the Internet
    Not sure if the Lumia Camera Beta even installs on the 950XL (or new phones with Windows 10 Mobile out of the box), but you can give it a try. It has different image processing algorithms than the Microsoft Camera, so might work.

    http://www.windowsphone.com/s?appid=...8-ab637bcaa96c
    10-31-2016 03:51 AM
  2. xandros9's Avatar
    It's happened to me before on a 640. I retired it since anyway.
    10-31-2016 08:22 AM
  3. libra89's Avatar
    Not sure if the Lumia Camera Beta even installs on the 950XL (or new phones with Windows 10 Mobile out of the box), but you can give it a try. It has different image processing algorithms than the Microsoft Camera, so might work.

    http://www.windowsphone.com/s?appid=...8-ab637bcaa96c
    It works on and off. I was able to install it on my Lumia 550. Half of the time, it does take the picture without issue. The other half, it doesn't and part of the image is just black.
    10-31-2016 08:44 AM
  4. deepakrautela's Avatar
    The same issue on my lumia 640 xl. Non insider.
    10-31-2016 10:30 AM
  5. deepakrautela's Avatar
    I have these same issues mate. You are not alone. Lumia 640 xl non insider.
    10-31-2016 10:34 AM
  6. daimv's Avatar
    Well there's the Proshot app too... Maybe it will be luckier for you.
    libra89 and slyronit like this.
    10-31-2016 05:43 PM
  7. sokhi's Avatar
    After latest update windows camera app not working properly. Even in manual settings camera picks Auto mode and overrides your selected settings........ Really annoying ........
    10-31-2016 09:50 PM
  8. slyronit's Avatar
    I switched to phone memory last few days, for photos, same problem. Was at a birthday party and was asked to take pics on my "Lumia" (considering how I used to blabber about the camera and all) and while the kid was blowing the candle, after a burst of 2 photos, it got stuck in "Saving". I had to lie and say my phone ran out of battery.

    The 2 photos I did get are low res and .thumb. Hopefully the father won't notice.
    daimv likes this.
    11-01-2016 09:49 PM
  9. daimv's Avatar
    I just got a new camera update, maybe it will fix your problems (you'll have to test it, I haven't had the issue so can't compare)
    11-02-2016 03:10 AM
  10. slyronit's Avatar
    Haven't tested it yet, but from what I believe, it is just UI changes
    11-02-2016 03:29 AM
  11. mightymask69's Avatar
    i had the same problem. lost several good memories bc of my 950. i had been saving to an sd card at the time. i since switched to saving on the phone, which improved saving time, and i dont think i lost a photo yet, but i havent had an occasion where i took a lot of photos.
    i think the 950 (or windows mobile - i dont know how lower tier phones perform, i only get the top tier windows phones and even they underwhelm me) just doesn't handle saving large photos or videos well.
    11-02-2016 04:43 PM
  12. mightymask69's Avatar
    thats wat you get for bragging about a lumia
    haha
    11-02-2016 04:43 PM
  13. mikepalma's Avatar
    It's unbelievable MS has not made a Camera app a priority, as its such a key feature for smartphones.

    I have found the 640XL to be a much better shooter than th 950XL, which would overheat, go to "Saving", crash, run out of battery after 5 hours, and randomly restart. So, some hardware problems on 950xl, but the app also needs a lot if work
    11-06-2016 02:10 AM
  14. Vasil Dechkov's Avatar
    I went to Ireland a couple of days ago and I was taking pictures all the time, 182 images total. The app never gave me any problem, it was excellent!

    Sent from mTalk on my Lumia 535.
    daimv likes this.
    11-06-2016 03:25 AM
  15. Timbre70's Avatar
    Similar experience. Had very bad experience with their high end 1520 cam, but 535 and 650 were Ok ๐Ÿ‘Œ.
    11-06-2016 04:49 AM
  16. steven girdham's Avatar
    I find the camera ๐Ÿ“ท app excellent never had any problems and I have nearly 2000 photos best phone camera ๐Ÿ“ท on market
    11-06-2016 05:44 AM
  17. Captain_Eric's Avatar
    My friend on a 640 and I have same problem, both on Insider Preview. We tried all the usual stuff, saving to device, switching off HDR and "Living Images." You are not alone.

    I gather one post above mentions success by going to Fast Ring. Does anybody know if that that fixes it. (I know Fast Ring has it's challenges, and this should work on production, but we're very frustrated).

    Any other insights, beyond Fast Ring switch, would be most welcome.
    11-06-2016 05:58 PM
  18. Sedp23's Avatar
    Originally posted by mikepalma
    This problem in my experience was unique to the 950xl. I had it replaced 3 times at the local MS store and the techs openly stated that they were getting tons of returns of 950xl's. After switching to the 640xl, I am extremely pleased. Everything, including the Camera and Photos apps, works better, with no frustrating "Saving" when trying to take pictures. Plus no cheap creaky case, overheating when playing games or charging - 950xl is a poor phone and definitely no flagship.
    So glad I didn't buy that 950 XL
    mikepalma, CraigCole and Timbre70 like this.
    11-07-2016 06:32 AM
  19. CraigCole's Avatar
    This problem in my experience was unique to the 950xl. I had it replaced 3 times at the local MS store and the techs openly stated that they were getting tons of returns of 950xl's. After switching to the 640xl, I am extremely pleased. Everything, including the Camera and Photos apps, works better, with no frustrating "Saving" when trying to take pictures. Plus no cheap creaky case, overheating when playing games or charging - 950xl is a poor phone and definitely no flagship.
    This is soooooooo typical of Microsoft! It's like one team has no idea what any other team is working on. Their software functions better on non-"flagship" devices... WHY?! You'd think the 950 and XL would receive all their development attention to optimize them to operate flawlessly. But instead, a year out, we're still suffering with unacceptable software.

    It is infuriating. I was away this week for my anniversary, and had to reboot the phone numerous times. I ended up having to use my work iPhone 5s to take pics because the 640 was so unreliable. Now, I know, I am on a release preview, so I can't complain too much, but I wanted windows 10 and T-mobile just walked away from it. I did try the same thing on my ATT version, unlocked 640 running on the fast track and this doesn't seem to be happening. It does say saving for like 10-15 seconds or more in HDR mode, but eventually it goes away and the pictures save without the .thumb extension. I ended up having to rename a bunch of photos in the file explorer and remove the .thumb extension to be able to share them with family.

    I was so ticked off, on the way home from our trip, I ended up buying a clearance Moto G at Best Buy just to start playing with it. I am not a fan of Android, but Microsoft is making it more and more difficult to be loyal to the brand, as much as I love the Windows interface on the phone. They aren't even going to sell Microsoft band anymore. So again, Windows folks are left high and dry. .
    My 950's done this on a couple occasions, saving random low-resolution images with weird extensions. Fortunately, this almost never happens, though if I take more than about seven pictures in rapid succession the dreaded "Saving..." dialog pops up, which I find absolutely laughable. I don't care how much post-processing is going on, this should NEVER happen. From a user perspective it's unacceptable behavior, especially in 2016. With a six-core processor and three gigs of ram there should be plenty of horsepower in the 950, but evidently not.

    In comparison, my friend's old iPhone 6 could burst up to 999 photos in a row without a single hiccup, accomplishing the task in less than two minutes (we tested it and I was blown away). Granted, the picture quality wasn't quite as good as what my 950 would produce but they were still excellent. This admittedly useless parlor trick floored me; the best my phone could do in the same time was probably 20 pictures. For me, things like this clearly demonstrate the 950 all-around inferiority, even compared to an outdated iPhone.

    It's unbelievable MS has not made a Camera app a priority, as its such a key feature for smartphones.
    Frankly, EVERYTHING needs to be a priority with W10M as, in my humble opinion, it's still a dumpster full of steaming garbage. The issues I've faced with my Lumia 950 have left my friends dumbfounded. Nobody else -- on either iOS or Android -- has had anywhere near the number of issues I've faced, and continue to cope with. When I hear issues like the OP's it just makes me angry... Windows Phone could -- no, SHOULD -- be soooooo much more than it is. :-(
    libra89, Timbre70 and Joe920 like this.
    11-07-2016 10:04 PM
  20. slyronit's Avatar
    Well said. All the more infuriating considering how stable and reliable 7/8.1 were. Zero bugs, everything worked ad it should. Sure, W 10 has more features, but a year on, we shouldn't still be seeing bugs.
    libra89 and Timbre70 like this.
    11-07-2016 10:27 PM
  21. YogeshChoure's Avatar
    I understand what you're saying. Processing time with 20MP pics is normal and I understand that. The problem is, the processing never ends. I have left it up to 30 mins with "Saving", it never finishes and all pics taken during that session end up corrupted (.thumb). I cannot leave it longer than that, because if it hasn't processed 6 photos in 30 mins, it never will and because my camera is useless during that time.

    I am surprised that no one else has this problem, which means there's a specific trigged to mine.
    11-08-2016 01:01 AM
  22. MichaelMcD's Avatar
    My wife is having this same problem with her Lumia 830 RM-983, on the latest W10M production build. She can only take about 5 to 7 photos before it hangs on "Saving...". The only way to use the camera again is to do a soft reset.

    The odd thing is, I have the exact same phone on the exact same build, but I do not have this problem. Even more oddly, both of our camera apps report being the same app version, 2016.1021.11.0, but the apps do not appear the same. The settings menus are different, and the little preview/button to view the last photo taken is different. On mine, it is a square shape in the bottom right corner (when phone is held in landscape mode). On hers, with the problem, it is a circle in the upper left corner. (This is the way mine used to be until a recent Windows Camera update.)

    Both phones are saving photos to SD cards. I assumed her problem was due to the SD card being corrupt, so first I replaced it with a new one, but that did not fix it. Next I moved the photo storage to phone memory, but the problem continues. I also thought it could have something to do with OneDrive uploading since her OneDrive account is full, but even when I turn off OneDrive uploading, the problem persists.

    The only difference I can find (and cannot eliminate) between our two phones is that her phone is encrypted and mine is not. So I am wondering if the latest Windows Camera app has a problem dealing with encryption. Since her phone is encrypted by her company's policy, I cannot turn that off to test.

    The only thing remaining to try would be a factory reset, but I am reluctant to do that without some assurance that it will work, since it is very disruptive and time consuming.

    It would be interesting to learn if others having this problem also have their devices encrypted or not.

    We really need a solution to this. This, on top of the app gap, has my former Windows phone fan-girl wife ready to ditch the phone and the entire platform. The camera is so important to her.
    11-11-2016 01:50 PM
  23. slyronit's Avatar
    My wife is having this same problem with her Lumia 830 RM-983, on the latest W10M production build. She can only take about 5 to 7 photos before it hangs on "Saving...". The only way to use the camera again is to do a soft reset.

    The odd thing is, I have the exact same phone on the exact same build, but I do not have this problem. Even more oddly, both of our camera apps report being the same app version, 2016.1021.11.0, but the apps do not appear the same. The settings menus are different, and the little preview/button to view the last photo taken is different. On mine, it is a square shape in the bottom right corner (when phone is held in landscape mode). On hers, with the problem, it is a circle in the upper left corner. (This is the way mine used to be until a recent Windows Camera update.)

    Both phones are saving photos to SD cards. I assumed her problem was due to the SD card being corrupt, so first I replaced it with a new one, but that did not fix it. Next I moved the photo storage to phone memory, but the problem continues. I also thought it could have something to do with OneDrive uploading since her OneDrive account is full, but even when I turn off OneDrive uploading, the problem persists.

    The only difference I can find (and cannot eliminate) between our two phones is that her phone is encrypted and mine is not. So I am wondering if the latest Windows Camera app has a problem dealing with encryption. Since her phone is encrypted by her company's policy, I cannot turn that off to test.

    The only thing remaining to try would be a factory reset, but I am reluctant to do that without some assurance that it will work, since it is very disruptive and time consuming.

    It would be interesting to learn if others having this problem also have their devices encrypted or not.

    We really need a solution to this. This, on top of the app gap, has my former Windows phone fan-girl wife ready to ditch the phone and the entire platform. The camera is so important to her.
    1. The camera does not care about encryption. Bitlocker is an OS level process, all apps write to disk as usual, the OS encrypts the files before writing to storage. It is transparent to an app.
    2. Only the phone memory is encrypted, not the SD card (No way to read encrypted SD cards in W10M), so this can't be it.

    I switched to phone memory recently, haven't had this problem in last 2 weeks. But the camera app also got updated at the same time, so I am not sure which one fixed it.

    I have to manually copy photos from my phone storage to SD card once in a while, so that I don't forget to copy them before I factory reset my phone (Though OneDrive would save me).
    11-16-2016 05:09 AM
  24. bulls96's Avatar
    I am having the same issue of sometimes the camera getting stuck at "saving". 950xl non insider with the latest camera update, saving to sd card.

    Also noticed, when shooting 4k, the sd card icon flashes in the bottom left, and the video doesn't show up on the photos app.
    11-21-2016 08:52 PM
  25. slyronit's Avatar
    Check your camera roll folder, do you see any files with an extension .jpg.thumb?

    Unfortunately,although I thought the problem went away after switching to internal memory, it hasn't, I still see corrupted images.
    11-21-2016 08:53 PM
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