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07-27-2017 09:07 AM
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  1. AndyCalling's Avatar
    One more idea, perhaps your Miracast dongle is causing issue somehow? I know my Roku Stick no longer works properly (audio issues) since it got an update, so it could be third party issues somehow. My MS adapter does work fine though. I can't test with my wired dock right now, but I will at the weekend. Wireless works fine though.
    06-22-2017 12:20 PM
  2. 73blazer's Avatar
    I've just checked the calendar as well to make sure, and that also works in Continuum. Could it be a local server issue? If so, trying a non-MS account might help. Just try wiping all your mail app settings and accounts from your phone app because something is upsetting your app that is demonstrably not affecting mine. This means you can solve it, it is possible. I know this is frustrating but there is a solution somewhere. Just waiting may not prove fruitful though, because MS may not be able to duplicate the issue from their end.
    I don't know what a "wireless adapter" is, if you connect via "wireless" that's miracast in my book. There's no additional hardware to use wireless, so I don't know what a wireless adapter is. I just hit continuum, connect and pick the thing I want to connect to (TV that supports mira-cast, lapdock etc), connect and try to launch the mail app on the connected display and it will crash. It will open on the phone wihile connected in continuum, but not on the connected display. Outlook logo and crash. .
    Every phone I try I can produce the issue. My old lumia I reloaded and without putting anything on the phone , no backup, no apps, nothing, mail app crashes right way. HP has also produced the issue and is working it from their end. It is a bug, no question about it. You can take a phone that hadn't been updated in a while and it works just fine, update the mail app to latest without doing anything else, and it's broke.

    Your missing the point with the post.
    There's no support and if support is me spending 3 days trying different things, reloading,s crewing with settings, wiping my mail accounts.....that's not support. While perhaps it's not a universal problem, it sure seems to happen on every device I try or have asked people to try....so it's not just my account or mail or apps. Lumia, HP, doesn't, matter.
    Where's the support, your left on your own with piece meal suggestions from forums, feedback, etc That's NOT support. B2X is NOT support. Saying "reload" every time there's an issue just because it "might" fix the problem, is NOT support. Asking the customer to try 290 different things is NOT support.Support is investigating the matter and telling your customer, with confidence, do this and it will fix it, or fix the app or bug. This is a bug, the latest mail app is the culprit, 100%. And it needs fixed.
    06-22-2017 12:38 PM
  3. xandros9's Avatar
    I disagree, from first hand experience. I had a flagship note 1, as soon as note 2 came, no more android updates, security [patches, ZERO, and the next up version of android was so different, half the apps updated to a point where they had to make a choice to cut off the old version of android or some of the apps offered two versions of the app to support older versions of android.
    My brother in-law had a S5, same story, S6 (or 7, I don't quite remember if that was the battery debacle or not) came, and his device no longer got ANYTHING from samsung.
    Two builds OTA from the carrier....no way.
    Security updates didn't really come to the forefront until the security patch level appeared in phone's about screens in 2015 or so.

    But what I'm thinking is that if your experience isn't in line with the list below, your service provider probably interfered or decided updates wouldn't be pushed.

    Back in 2013-ish, there was some hubbub about how AT&T delayed a major OS and firmware update for the Lumia 920 and 820 for over several months. Or how Verizon decided not to release Windows Phone 8.1 for their WP8.0 devices. (until they had a change of heart with 8.1 Update 1.)

    They have a lot of control but hey, sometimes weird things happen like in the case of the T-Mo S4 as noted before.

    Samsung is hardly the shining example of speed and consistency to hold up but still...

    Galaxy S III - Launched in May 2012 with 4.0.4 Ice Cream Sandwich, currently on 4.3 Jelly Bean. (with some 2 GB RAM models on 4.4 KitKat.)

    Galaxy S 4 - Launched in April 2013 with 4.2.2 Jelly Bean, upgraded to 5.0.1 Lollipop. (and weirdly enough, the T-Mobile one got January 2017's security update)

    Galaxy S 5 - Launched in April 2014 with 4.4.2 KitKat, upgraded to 6.0 Marshmallow to date.

    Galaxy S 6 - Launched in March 2015 with 5.0.2 Lollipop, upgraded to 7.0 Nougat to date.

    Galaxy S 7 - Launched in March 2016 6.0 Marshmallow, upgraded to 7.0 Nougat and 8.x O_ is not even available yet.

    Galaxy Note - Launched in October 2011(!) with 2.3.5 Gingerbread, upgraded to 4.1.2 Jelly Bean to date.

    Galaxy Note II - Launched in September 2012 with 4.1.1 Jelly Bean, upgraded to 4.4.2 KitKat to date.

    Galaxy Note III - Launched in September 2013 with 4.3 Jelly Bean, upgraded to 5.0 Lollipop to date.

    Galaxy Note 4 - Launched in October 2014 with 4.4.4 KitKat, upgraded to 6.0 Marshmallow to date.

    Galaxy Note 5 - Launched in August 2015 with 5.1 Lollipop, upgraded to 7.0 Nougat to date.
    06-22-2017 12:52 PM
  4. tgp's Avatar
    Samsung is notorious for zero support/updates etc as soon as the next model comes out.
    The S6 has been followed by the S7 and the S8. The S6 was release with Lollipop, and it now has Nougat.
    06-22-2017 12:52 PM
  5. AndyCalling's Avatar
    http://forums.windowscentral.com/e?l...token=qpuHcXOY

    It is the standard MS miracast adapter for Continuum, and Continuum via this standard miracast adapter runs the mail and calendar app fine for me on the Lumia 950XL. And yes, I do mean on the TV screen and not on the phone screen. If you are using a different Miracast receiver then it means there may be a problem with the third party adapter (which could be built in to your display). I know that a recent update to my Roku Stick caused Continuum audio to bug out badly (though my W10 tablet still works fine with Roku). The MS adapter does have firmware extensions to miracast to reduce latency and increase range as well, so a worthwhile investment. Perhaps there's a firmware update for your miracast device that would help? If you can, it is very much worth getting an MS adapter for continuum anyway as it avoids third party issues and works with hardly any latency for continuum. If you can't, check with your device forums to see if the problems are experienced by others there. It may provide clues that could help you find an answer.

    Yes, B2X are awful, but in this specific case their advice is not wrong. They will not be able to help with third party issues though, nor with MS account issues, and I'm thinking you might find a problem lurking there somewhere. In future, due to the changes in the CU, you should be far less likely to need a hard reset after an update. I think it worth a full reset without using any backup just one more time post CU (I did do this just in case) as I agree this should not be needed and so does MS hence the new changes to the update system for future updates after CU is installed.

    You will love the MS miracast adapter if you can get it though. It is widely considered the best, and for Continuum it helps dodge many an issue in my experience as this is likely what MS tests with. It certainly does Continuum better than anything else.
    06-22-2017 12:59 PM
  6. 73blazer's Avatar
    http://forums.windowscentral.com/e?l...token=UTNnc7cE

    It is the standard MS miracast adapter for Continuum, and Continuum via this standard miracast adapter runs the mail and calendar app fine for me on the Lumia 950XL. And yes, I do mean on the TV screen and not on the phone screen. If you are using a different Miracast receiver then it means there may be a problem with the third party adapter (which could be built in to your display). I know that a recent update to my Roku Stick caused Continuum audio to bug out badly (though my W10 tablet still works fine with Roku). The MS adapter does have firmware extensions to miracast to reduce latency and increase range as well, so a worthwhile investment. Perhaps there's a firmware update for your miracast device that would help? If you can, it is very much worth getting an MS adapter for continuum anyway as it avoids third party issues and works with hardly any latency for continuum. If you can't, check with your device forums to see if the problems are experienced by others there. It may provide clues that could help you find an answer.

    Yes, B2X are awful, but in this specific case their advice is not wrong. They will not be able to help with third party issues though, nor with MS account issues, and I'm thinking you might find a problem lurking there somewhere. In future, due to the changes in the CU, you should be far less likely to need a hard reset after an update. I think it worth a full reset without using any backup just one more time post CU (I did do this just in case) as I agree this should not be needed and so does MS hence the new changes to the update system for future updates after CU is installed.

    You will love the MS miracast adapter if you can get it though. It is widely considered the best, and for Continuum it helps dodge many an issue in my experience as this is likely what MS tests with. It certainly does Continuum better than anything else.
    Oh, I didn't know they had an adaptor for displays without mira-cast. That may operate more like the hard dock.
    But, it's not a third party issue and B2X's "advice" was and is wrong, solely on the premise of there is zero investigation and they are picking boilerplate tricks that fix general issues, sometimes, with zero confidence, knowledge or experience that it will correct your issue. Also wrong advice for this specific issue, as, this is an app problem that MS needs to fix, when you say you can produce the problem on multiple phones and accounts, a hard reset isn't gonna help you. I don't really have a desire to carry around a dongle as a solution, and you can't use the dongle with the HP lapdock anyway. It's 100%, not a "third party issue" or an account issue. It's the mail app.
    It happens on any TV i've tried that has miracast, 1 LG, 2 Samsung thus far, and also on HP's lapdock which I really don't know what they're using, I know that can connect NFC, miracast/bluetooth, and wired. All modes of that fail.
    And the fact that you can take a phone that hasn't been updated with the latest mail app, and update the mail app and then it's broke. That's a mail app issue. Also, HP has confirmed in the case I have with them since it doesn't work on the lapdock, they've reproduced the issue and that it's MS's problem with the mail app, it's important for them if stuff's not working on their lapdock.
    06-22-2017 01:38 PM
  7. 73blazer's Avatar
    Security updates didn't really come to the forefront until the security patch level appeared in phone's about screens in 2015 or so.

    But what I'm thinking is that if your experience isn't in line with the list below, your service provider probably interfered or decided updates wouldn't be pushed.

    Back in 2013-ish, there was some hubbub about how AT&T delayed a major OS and firmware update for the Lumia 920 and 820 for over several months. Or how Verizon decided not to release Windows Phone 8.1 for their WP8.0 devices. (until they had a change of heart with 8.1 Update 1.)

    They have a lot of control but hey, sometimes weird things happen like in the case of the T-Mo S4 as noted before.

    Samsung is hardly the shining example of speed and consistency to hold up but still...

    Galaxy S III - Launched in May 2012 with 4.0.4 Ice Cream Sandwich, currently on 4.3 Jelly Bean. (with some 2 GB RAM models on 4.4 KitKat.)

    Galaxy S 4 - Launched in April 2013 with 4.2.2 Jelly Bean, upgraded to 5.0.1 Lollipop. (and weirdly enough, the T-Mobile one got January 2017's security update)

    Galaxy S 5 - Launched in April 2014 with 4.4.2 KitKat, upgraded to 6.0 Marshmallow to date.

    Galaxy S 6 - Launched in March 2015 with 5.0.2 Lollipop, upgraded to 7.0 Nougat to date.

    Galaxy S 7 - Launched in March 2016 6.0 Marshmallow, upgraded to 7.0 Nougat and 8.x O_ is not even available yet.

    Galaxy Note - Launched in October 2011(!) with 2.3.5 Gingerbread, upgraded to 4.1.2 Jelly Bean to date.

    Galaxy Note II - Launched in September 2012 with 4.1.1 Jelly Bean, upgraded to 4.4.2 KitKat to date.

    Galaxy Note III - Launched in September 2013 with 4.3 Jelly Bean, upgraded to 5.0 Lollipop to date.

    Galaxy Note 4 - Launched in October 2014 with 4.4.4 KitKat, upgraded to 6.0 Marshmallow to date.

    Galaxy Note 5 - Launched in August 2015 with 5.1 Lollipop, upgraded to 7.0 Nougat to date.
    The note 1 was NOT updated to jellybean, not OTA to the masses. That jellybean build was the buggy POS I was talking about they buried on their website , you needed a bunch of weird third party tools and a PC to install it, and when you did it basically bricked the phone. And they stuck on their website at the time saying "this is the last update for this Legacy device", so whatever was in there, was it. That build, basically didn't work without a bunch of hacks.
    Well, mabey they took enough complaints to heart,and improved their update process, and your definitely right that carriers can block releases at their whim, although I don't think that was the case with the note 1 as it was the same for verizon & AT&T people.
    My brother in law was on verizon with his s5. He claims it is still on the kitkat and no update has been issued, and he means automatically through his carrier. Probably you can find an update on samsung website, but...you shouldn't need to go there, or have to use third party installers and PC's to "update" your phone. That very 1990'ish!
    xandros9 likes this.
    06-22-2017 01:49 PM
  8. Drael646464's Avatar
    If you look at the multiple threads regarding the new builds you see that your experience isn't exactly normal.
    I was the same way, until CU everything on my Idol4s was working great. Then problems started creeping in. It got to the point where it was unusable and I had to find something else. There's a reason mobile is losing so many customers: software problems and no support. That's an unsustainable business model.

    Sent from mTalk on my SP4
    I'm on the insiders preview. But I have heard people on the 4s have some bugs. I think MSFT have focused on the lumias and the x3, and probably neglected the 4s. And the 4s probably has an underestimated userbase too.
    06-22-2017 05:18 PM
  9. TgeekB's Avatar
    I'm on the insiders preview. But I have heard people on the 4s have some bugs. I think MSFT have focused on the lumias and the x3, and probably neglected the 4s. And the 4s probably has an underestimated userbase too.
    If I'm reading the threads right, it's not only people on the 4s having issues. At some point we have to stop making excuses. We all want the same thing, for MS to be successful. This isn't the way to do it in my view.
    CraigCole likes this.
    06-22-2017 05:27 PM
  10. extrikate's Avatar
    I'm on the insiders preview. But I have heard people on the 4s have some bugs. I think MSFT have focused on the lumias and the x3, and probably neglected the 4s. And the 4s probably has an underestimated userbase too.
    Device specific issues are typically due to the manufacturer not updating firmware more than it is Microsoft.
    Drael646464 likes this.
    06-22-2017 05:32 PM
  11. AndyCalling's Avatar
    I am on my way home right now. I shall test with an MS wired display dock, a non-MS wired dock, and a Roku Miracast stick (which has the audio issues described but that shouldn't affect the mail app). If there are issues with the app itself, I will be able to confirm. On Monday I shall be able to test with a full Microsoft Hub with built in Miracast. All these things were working with the app 2 weeks ago so if they fail now as this thread suggests then I will be able to confirm.
    Drael646464 likes this.
    06-24-2017 06:56 AM
  12. alodar101's Avatar
    You know, I mean no offense here. MS has long ago stopped offering direct support for mobile. You've proved it with all you tried. They have also said the best way to get involved is to use the feedback hub. There is an issue exactly like this already there. Upvote it. You may not like the feedback hub. But if that's what they use now, your choices are limited. Its very clear that mobile ad w knew it before is no longer in the plans. Even windows processes are changed. If they react to the feedback hub... That's what we need to use. To go Amy other route brings about into question
    xandros9 likes this.
    06-25-2017 06:25 PM
  13. 73blazer's Avatar
    I did report it to the feedback hub. But for a feedback hub, there is little to no feedback. How are you supposed to know if your issue got looked at? If anything is being done?
    I think with all the useless one line comments there, unless your issue gets 500 upvotes straight away, my guess is, your issue won't even be read let alone seriously looked at.The search function there is a joke, two other people have told me they've put a feedback, if I search "mail continuum" I only see mine and no others. They also say they don't see mine which I can assure you has the words mail and continuum in it. There's no sort for recent, search appears broke. Nice "feedback" hub, I think 99.99% of the feedback go straight to /dev/null or whatever the windows equivalent is.

    Let us count the ways:
    • Microsoft community: Generic advice and comments. No real support here. Mostly just post padders looking to get a label under their avatar. Advice is generic, and sometimes not even relevant to the subject matter at hand.
    • Feedback Hub: Indundated with pointless one line "comments", real issues get slurred in with the rest with no way for anyone to see them. Search broke. Search options limited. Feedback to you, is non-existant. You've no idea if your issue is getting looked at, fixed, if , when, nothing.
    • B2X: laughable. Can't use without a Lumia IMEI that's still under warranty. All they're gonna do is tell you to reset no matter what your issue is. Real issues they'll say "we'll get back to you" And they won't. WHen you go back with your case number, they say sorry we can't see anothers case, assign you a new one and proceed to tell you reset your device again.
    • Device manufacturer support: This seems to have been my best route. HP has a case number, they routed me to a real english speaking person who reproduced it on his device and said he'd route it to MS through they're internal connections.
    • Windows Central WHle unofficial, at least gives you some semblence of if other people are having the problem. I can see in my conintuuum post other's having the same issue.
    Last edited by 73blazer; 06-26-2017 at 01:54 PM.
    CraigCole likes this.
    06-26-2017 08:49 AM
  14. DarthJay38's Avatar
    I've had similar issues with my Lumia 950 since the Creators Update. I ended up switching back to an old iPhone 5s this past weekend because I could no longer handle the daily crashes, bugs and breakages. It almost seems like Microsoft is PURPOSELY trying to force out the last few clingers...
    CraigCole likes this.
    06-26-2017 11:25 AM
  15. AndyCalling's Avatar
    I have now tested with a Roku stick as the client and it works fine, so third party Miracast can work. I've not had chance to test wired connections yet, but I can confirm this is not as simple as a universal bug with W10.
    06-27-2017 05:59 PM
  16. eshropshire's Avatar
    Samsung flagships consistently get two major OS updates throughout their lifespan.

    And funnily enough, my dad's bottom-of-the-bargain-bin early 2016(?) Samsung (on Cricket) is getting security patches. Not monthly like BlackBerry, but every two-three months.
    My Note 4 has received two major updates and several minor updates. I still get monthly security patches from Samsung. Not bad for a 3 year old phone. My Daughter's S4 still gets security updates from Samsung.

    The note 1 was NOT updated to jellybean, not OTA to the masses. That jellybean build was the buggy POS I was talking about they buried on their website , you needed a bunch of weird third party tools and a PC to install it, and when you did it basically bricked the phone. And they stuck on their website at the time saying "this is the last update for this Legacy device", so whatever was in there, was it. That build, basically didn't work without a bunch of hacks.
    Well, mabey they took enough complaints to heart,and improved their update process, and your definitely right that carriers can block releases at their whim, although I don't think that was the case with the note 1 as it was the same for verizon & AT&T people.
    My brother in law was on verizon with his s5. He claims it is still on the kitkat and no update has been issued, and he means automatically through his carrier. Probably you can find an update on samsung website, but...you shouldn't need to go there, or have to use third party installers and PC's to "update" your phone. That very 1990'ish!
    My daughter has a S5 on Verizon and it has Marshmallow. Also gets regular security updates.
    Last edited by xandros9; 07-11-2017 at 01:56 PM.
    xandros9 likes this.
    07-11-2017 12:59 PM
  17. kruthika's Avatar
    Yes I agree with you @TennisGuy45
    07-27-2017 09:07 AM
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