1. sasivarnan's Avatar
    I am using Lumia 640 XL with latest updates installed. For past 2-3 days, whenever I try to install apps from the store, it is trying to download only 1.51 MB and I am getting "Couldn't install. We'll try again later" error. Tried downloading again, still the error is same. It is happening for lot of apps like Shareit, Feedlab, Instagram, PayTM and so on which is making my phone even more less usable.

    When I checked the error details, it is showing "Something unexpected happened" with error code 0x8007000B.

    Reported the problem and looks like many are facing this issue.

    I tried restarting, did soft reset and NOTHING helps.

    Please help me. Thanks in advance.
    07-16-2017 01:08 AM
  2. leonelfunes32's Avatar
    I am using Lumia 640 XL with latest updates installed. For past 2-3 days, whenever I . try to install some app from the store, it is trying to download only 1.51 MB and I am getting "Couldn't install. We'll try again later" error. Retried to download the app. Still the error is same. It is happening for lot of apps like Shareit, Feedlab, Instagram, PayTM and so on which is making my phone even more less usable.

    When I checked the error details, it is showing "Something unexpected happened" with error code 0x8007000B.

    Reported the problem and looks like many are facing this issue.

    I tried restarting, doing soft reset and NOTHING helps.

    Please help me. Thanks in advance.
    Are you using cellular data or WiFi? That might have something to do with it
    07-16-2017 01:14 AM
  3. sasivarnan's Avatar
    Tried both. The result is same.
    07-16-2017 01:23 AM
  4. leonelfunes32's Avatar
    Tried both. The result is same.
    Is your 640XL on WP8 or W10M? Do you have room for the updates? Are the apps on an SD card?
    07-16-2017 01:30 AM
  5. sasivarnan's Avatar
    I am having Windows 10 Mobile with latest updates installed (Not insider).
    Yes, I have nearly 4 GB space on my phone and 10 GB on my SD card as I did reset.
    I am installing the apps freshly as I did reset.
    Before this issue the apps were in SD card and it was installing fine.


    Update: I tried switching the app install location to phone and it got installed. Any idea. ?
    Last edited by sasivarnan; 07-16-2017 at 02:14 AM.
    07-16-2017 01:54 AM
  6. sasivarnan's Avatar
    Attachment 136742


    The frustration I went through is this. Installing apps in Phone memory works fine though. Very strange.
    07-16-2017 02:34 AM
  7. Quoc Dung's Avatar
    Guys, its not SDcard or apps fault, It just an update that breaks Store installer which means no longer have ability to install/update apps in sdcard

    It happens on PC too. Cant install/update apps on external disk or SDcard.

    If youre using PC running Win10, uninstall KB4025342 update immediately and dont update
    07-18-2017 03:21 AM
  8. Neil Katz's Avatar
    So is there anything that can be done on my Lumia 640 to fix this. Apps are on my SD card.
    07-19-2017 11:32 AM
  9. Diamond67's Avatar
    I tried switching the app install location to phone
    Me too. I moved the app to Phone, updated it, and moved it back to SD Card.
    07-21-2017 03:04 PM
  10. dmunfone's Avatar


    Update: I tried switching the app install location to phone and it got installed. Any idea. ?
    I've noticed that under W10M, some apps can no longer run from the SD card on my 640XL. No idea why, it's just the way it is.
    07-22-2017 02:11 PM
  11. dmunfone's Avatar
    Me too. I moved the app to Phone, updated it, and moved it back to SD Card.
    Interesting - there are many apps that won't allow me to move them from the phone to the SD card. Have you done this will all the apps that won't install on SD?
    07-22-2017 02:12 PM
  12. Diamond67's Avatar
    Have you done this will all the apps that won't install on SD?
    I only had problem with one app.

    BTW, there was an update available for Store app today. Installed it but don't know if the Store app update was meant to fix the original problem.
    07-22-2017 04:09 PM
  13. Diamond67's Avatar
    Store update didn't fix anything...
    07-23-2017 06:26 AM
  14. prasanna moholkar's Avatar
    1 simple solution for this problem just move your app to phone memory and recheck store app update and then download,its store problem which does not allow us to update app from sd card memory.
    sasivarnan likes this.
    07-23-2017 08:34 AM
  15. Diamond67's Avatar
    its store problem which does not allow us to update app from sd card memory.
    You cannot install to SD Card either at the moment. You have to install to Phone and then move app to SD Card afterwards.
    07-23-2017 11:20 AM
  16. Lojik Supreme's Avatar
    Good Call on the Win10 option. Thanks!
    07-24-2017 07:55 PM
  17. Daniel Gilbert M's Avatar
    Same problem as reported by OP (640XL non insider)
    Sent feedback to MSFT.
    sasivarnan likes this.
    07-26-2017 09:25 AM
  18. sinime's Avatar
    You cannot install to SD Card either at the moment. You have to install to Phone and then move app to SD Card afterwards.
    No, there is a setting under Storage... "New apps will save to:", and assuming you have an SD card, there are 2 options: "This Device" and "SD Card (D:)"

    And it's definitely a Store issue... I released an update to one of my apps, and I know the app is set to allow installs on SD cards, but it wouldn't update till I moved it to the device.
    08-03-2017 02:38 PM
  19. Horvath Gyorgy1's Avatar
    Thanks for the info, I got the same problems and switching the install destination to phone helped.
    08-04-2017 08:33 AM
  20. Varun Naive's Avatar
    M not able to install update the aps from apps store and my windows update is stuck at 46% from the past 15 days. If a app is downloaded then it would never install.....what to do..i am frustrated. Even the store app is not updating it just keep on downloading and downloading but never installs and shows cheking product files , almost ready and etc. Whats the solution. I m thinking of hard resetting my lumia 640 but worried that the apps might not be able to install because of the on going error
    Attached Thumbnails wp_ss_20170805_0002.png  
    08-05-2017 02:44 AM
  21. ijitudabhi's Avatar
    Here is perfect solution for unexpected store exception windows 10
    08-05-2017 06:30 PM

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