1. Microsoft RsgMJ's Avatar
    Hi guys, my lumia 640 has fallen and my display and touch is broken. Is there anyway to access the data in phone using my PC. I have been using windows 10 preview update on my phone. Please help...!!
    07-19-2018 02:19 PM
  2. nate0's Avatar
    @Microsoft RsgMJ
    Is the pin lock/lock screen preventing you from seeing/accessing the files when you plug into your PC?
    07-21-2018 06:48 AM
  3. Microsoft RsgMJ's Avatar
    Its the pin lock. And i have also turned on the usb permission.
    07-21-2018 01:45 PM
  4. nate0's Avatar
    Its the pin lock. And i have also turned on the usb permission.
    Well that's unfortunate. Currently off the top of my head, I can only think of two ways to access your files on the phone at this point.

    One would be to replace the screen. It is not free, takes time and effort, but if you plan to use the 640 anyway, that would be the best option.

    Two would be to use Windows Phone Internals 2.4 to enable mass storage mode on the 640. However this may or may not work depending on what Windows 10 Mobile OS version is installed. This method is risky of course as it requires boot loader unlocking the phone, but if it works and you get your files off the phone you can reverse it and lock the boot loader back.

    Maybe wait to see if someone else shares a better approach. I am not certain of another way myself though.
    07-21-2018 03:50 PM
  5. Microsoft RsgMJ's Avatar
    Thanks,
    The issue is that i cant get a display to replace, its not availible in my area.

    So can you tell where i can find more about the 'windows phone internals 2.4' option
    07-22-2018 03:00 AM
  6. nate0's Avatar
    Thanks,
    The issue is that i cant get a display to replace, its not availible in my area.

    So can you tell where i can find more about the 'windows phone internals 2.4' option
    On the XDA forums here. Good luck!
    07-22-2018 05:43 AM
  7. Microsoft RsgMJ's Avatar
    Thanks for looking up:)
    07-23-2018 02:11 PM

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