1. 2uiam's Avatar
    I installed windows 10 this morning and as a result I can no longer send emails with Outlook 2013. I get the following error code: 0x800CCC13.

    I did a search to find a solution and noticed that more people have this problem after installing windows 10, but no solution. In the mean time I am using Thunderbird.

    Could anyone solve it?
    Last edited by 2uiam; 07-29-2015 at 11:34 AM.
    07-29-2015 10:53 AM
  2. revholmes's Avatar
    Had the same problem but it went away after running 'sfc /scannow' from an Admin command prompt.

    Hope that helps.
    2uiam and crazylife4u like this.
    07-29-2015 04:39 PM
  3. 2uiam's Avatar
    Had the same problem but it went away after running 'sfc /scannow' from an Admin command prompt.

    Hope that helps.
    At the moment I can send emails again I didn't need to do anything. If the problems comes back I will try the Admin command prompt. Thanks.
    07-29-2015 06:51 PM
  4. Sterling01's Avatar
    sfc /scannow worked for me. Win 10 Pro & Office 2010.
    07-30-2015 10:05 AM
  5. crazylife4u's Avatar

    Had some really weird problems with Outlook 2010 and 2013 based on all of the above. Strangely I could forward messages on once and then if I tried it again to the same email address it would fail. Upgraded 2010 to 2013 no joy. Deleted profiles, removed PST, changed to IMAP for all accounts nothing worked so far.

    sfc /scannow found two errors and corrected them. I also ran a Windows update which updated my office 2013 SP1 install. So far I have been able to send. Would suggest anyone with same problems does:

    sfc /scannow followed by updates if needed.

    07-30-2015 10:37 AM
  6. Paul Young4's Avatar
    Thanks for posting guys, sfc /scannow worked for me too, emailing through Outlook 2013 no problem now
    2uiam likes this.
    07-30-2015 12:29 PM
  7. sub20's Avatar
    Worked for me too, thanks.
    07-31-2015 06:32 AM
  8. Saurav Shah's Avatar
    Re: After installing windows 10 I can no longer send emails with Outlook 2013.
    08-04-2015 09:08 AM
  9. ak70's Avatar
    I just tried 'sfc/scannow' but I got the following error "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log"
    I am still unable to send emails.
    please help.
    08-09-2015 03:30 PM
  10. Nifty Cox's Avatar
    Hi I also have the same problem, but when you run sfc/scannow from command prompt where do I have to be pointing i.e, C:\WINDOWS\system32>sfc/scannow, this was the default on my CMD screen ?
    08-16-2015 12:36 AM
  11. bluesman50's Avatar
    To successfully sort this out you need to run the Microsoft Windows Resource Checker tool, also know as “System File Checker” or “sfc”. This tool scans and verifies the integrity of all protected system files and replaces incorrect versions with correct versions.
    Proceed as follows:
    Right click on the Start button of Windows and choose: Command Prompt (Admin).
    If you don’t see this, instead choose: Windows PowerShell (Admin)
    Behind the prompt type: sfc /scannow
    (note the space in the command)
    This gets the scan started.
    Wait until the process completes. This usually doesn’t take longer than 20 minutes with a regular hard disk and takes much shorter when you have a fast SSD drive.
    When the process is complete you will see a message in the black box confirming that corrupt files have been found and repaired.
    type in: exit
    The problem should now have been resolved, and next time you open Outlook it will take a few seconds longer than usual to open as it reconfigures. After that it should operate normally.
    08-23-2015 03:52 AM
  12. ruralranter's Avatar
    I had the same problem with Outlook 2007 and with Thunderbird, both set up for IMAP.

    Solution was painless, if a bit slow.... Use the Windows Resource Checker (aka Ststem File Checker ....SFC)......

    RIGHT click on START

    Select Command Prompt (Admin)

    At the > prompt, type in sfc /scannow (note the gap after sfc)

    Sit and wait until all checks are complete.
    09-01-2015 02:11 PM
  13. Pawlina Bednarczyk's Avatar
    same problem but this solved it, so thank you for the help!
    09-15-2015 10:56 AM
  14. Ian3's Avatar
    sfc /scannow fix doesn't work for me on a new NUC PC and windows 10 clean install. Any other idea?

    09-28-2015 03:47 AM
  15. ren van's Avatar
    ? but I still cannot send or recieve in Windows 10 Mail ?
    10-11-2015 12:22 PM

Similar Threads

  1. How can I turn off require password after wake?
    By smalba in forum Windows 10
    Replies: 19
    Last Post: 12-02-2015, 03:46 PM
  2. Windows 10 Mobile Preview - Start screen never loads, why?
    By Windows Central Question in forum Windows 10
    Replies: 4
    Last Post: 08-05-2015, 08:34 AM
  3. Why can't I boot up after updating to Windows 10?
    By Windows Central Question in forum Windows 10
    Replies: 2
    Last Post: 07-30-2015, 02:09 PM
  4. So, do I have 10 now.... or not?
    By mhc48 in forum Windows Insider Program
    Replies: 3
    Last Post: 07-29-2015, 03:39 PM
  5. The Windows Store to start carrier billing for Windows 10 PCs and tablets later in 2015
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 07-29-2015, 10:42 AM