1. SammyD97's Avatar
    My friend updated to windows 10. And now she can't sign in. It gets to the login screen and just stops there. Tried disconnecting from power source (including removing battery), then putting it back. Still nothing. Please help. The keyboard is un responsive.
    08-10-2015 11:44 AM
  2. SammyD97's Avatar
    Ok. We managed to sign in using the on screen keyboard. Updated keyboard drivers, nothing. Please help.
    08-10-2015 05:04 PM
  3. mjperry51's Avatar
    A little more info would be helpful. Type of PC? Keyboard type/brand? Wireless USB? Bluetooth?

    These details are needed to help suggest a course of action. . .
    08-10-2015 07:23 PM
  4. Blkacesvf41's Avatar
    Do a couple of restarts, that fixed it for me.
    08-10-2015 07:32 PM
  5. SammyD97's Avatar
    A little more info would be helpful. Type of PC? Keyboard type/brand? Wireless USB? Bluetooth?

    These details are needed to help suggest a course of action. . .
    Its a laptop. Samsung something, not sure about model. Default keyboard.
    08-10-2015 11:15 PM
  6. SammyD97's Avatar
    Do a couple of restarts, that fixed it for me.
    Restarts didn't work.
    08-10-2015 11:15 PM
  7. SammyD97's Avatar
    Anyone? Btw, the model no. of the laptop is NP-RV510-A02.
    08-11-2015 08:25 AM
  8. mjperry51's Avatar
    Have you tried the Samsung support forums?

    Can you go into BIOS setup at boot? Here's a link to a fix -- although it's for an HP. .

    http://h30434.www3.hp.com/t5/Other-N...IL336WlSxCQIlw
    08-11-2015 12:35 PM
  9. Sonevar's Avatar
    I have the same problem every time I restart my Win 10 Pro (used to be Win 8.1 Pro) during no choice windows updates. What I found was that the Keyboard itself is still responsive (pressing a key will switch from lockscreen to login screen) but the password field itself does not respond to keyboard input, even though the mouse can still click on it / get a cursor. First time it happened restartting again allowed me to login, second time restarting several times did nothing, but since my pc is a touchscreen i was able to slide off the lockscreen, and press the login box with touch input which activated the touchscreen keyboard that allowed me to get in. This time I got impatient waiting for the lockscreen to engage, so I clicked on the power icon looking for sign-out, only found Shutdown, restart, and sleep. So, I put it to sleep, immediately woke it up, and I was able to type in my password. (right before I searched this problem and posted this here)

    Hope this helps
    12-29-2015 07:59 AM

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