W
Windows Central Question
Help: Windows mobile update stalls and I can't use phone
Hi everyone,
this is my first post- I have a Lumia 950 on ATT and I have been trying to download the latest mobile 10 update for at least the last month. Every time I tried to download the update, I would get an error message that some components were not available. Well, in the middle of the night, it seems that my phone was able to get past this initial error message since I noticed that my phone was attempting to install an update (I would see the 2 circular cogs moving). However, the progress bar would always stop literally at 2% and then I would see an unhappy face. The phone restarts and then it tries to install the update again and repeat itself with the unhappy face.
What can I do at this point? Hard reset (which I do not want to do as first option)?
Thanks!
Hi everyone,
this is my first post- I have a Lumia 950 on ATT and I have been trying to download the latest mobile 10 update for at least the last month. Every time I tried to download the update, I would get an error message that some components were not available. Well, in the middle of the night, it seems that my phone was able to get past this initial error message since I noticed that my phone was attempting to install an update (I would see the 2 circular cogs moving). However, the progress bar would always stop literally at 2% and then I would see an unhappy face. The phone restarts and then it tries to install the update again and repeat itself with the unhappy face.
What can I do at this point? Hard reset (which I do not want to do as first option)?
Thanks!