1. Andraz Podjaversek's Avatar
    My mother has a problem with her Lumia 950.. She apparently deleted a folder under settings>apps>apps&features called "unused" folder or "unactive folder" and all of her apps went blank(see in photos) and won't open anymore.. the only exceptions are settings,file explorer and storage ...

    apps&features under settings now looks like this


    any idea how to fix this, without loosing all the data ?

    p.s: yes she is a big prince fan lol
    06-02-2017 03:59 PM
  2. ven07's Avatar
    I think the only way around this is by completely resetting the device (not a hard reset/factory reset), but all data will be lost with this option....
    06-02-2017 08:48 PM
  3. kaktus1389's Avatar
    Uhm I am not entirely sure you can actually delete any folders under Apps & Features. Has she tried uninstalling an app and then reinstalling it? Are Microsoft's apps that come preinstalled blank too? If uninstalling and reinstalling doesn't help, then I think hard reset or WDRT should do the trick.
    ven07 likes this.
    06-04-2017 09:55 AM

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