1. RyanOnWindows10's Avatar
    My Envy X2, is on a boot loop at the windows update screen at 64% progress. Any help would be appreciated.
    Abo Rayan likes this.
    09-22-2018 07:07 PM
  2. RyanOnWindows10's Avatar
    Figured it out, had to get the HP Recovery Software from HP support to create a bootable USB drive with the original OS version number that shipped with the Envy x2. No other option works to recover/reset your Snapdragon based Envy x2.
  3. beman39's Avatar
    I would allow it to let it do its thing, sometimes it appears that it is in a boot loop but it isn't.. how long has it been like that?
    Abo Rayan likes this.
    09-22-2018 09:04 PM
  4. RyanOnWindows10's Avatar
    I started the process of doing a factory reset from within settings>recovery>reset in the morning and it went on for hours. It would show the 64% progress screen for a second then reboot. I have tried everything within the recovery environment to get it to boot or re-reset.
    09-23-2018 09:38 AM
  5. RyanOnWindows10's Avatar
    Was chatting with MS support all day yesterday and today. They are unable to solve the boot loop issue. Tried creating a bootable usb drive to reinstall Windows 10, no option to select ARM version of Windows 10, so I selected 64 bit. It doesn’t startup the installation environment. Going into all the recovery options in Recovery didn’t pan out either, tried everything.
    09-23-2018 04:33 PM
  6. RyanOnWindows10's Avatar
    Figured it out, had to get the HP Recovery Software from HP support to create a bootable USB drive with the original OS version number that shipped with the Envy x2. No other option works to recover/reset your Snapdragon based Envy x2.
    pkcable likes this.
    09-24-2018 09:25 AM

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