1. vEEP pEEP's Avatar
    Hello,

    Using a VPN, I cannot connect to the MS Store anymore.

    msstorefail.jpg
    Help!

    Found this on Technet but it is old:
    01-01-2019 11:50 AM
  2. spicypadthai's Avatar
    Did you try adding your gateway, i.e., router IP, as the default gateway for the VPN virtual adapter? It fixed a similar issue with MS apps (News, Sports, etc.) I was having with NordVPN.
    01-03-2019 08:20 AM
  3. vEEP pEEP's Avatar
    Did you try adding your gateway, i.e., router IP, as the default gateway for the VPN virtual adapter? It fixed a similar issue with MS apps (News, Sports, etc.) I was having with NordVPN.
    I did not. Can you walk me through where you did that?

    I checked out my network connections and it say it shows something called TAP Windows Adapter V9 - this is the software the VPN uses.

    Or am I in the wrong spot?

    Thanks!
    01-03-2019 04:00 PM
  4. spicypadthai's Avatar
    I did not. Can you walk me through where you did that?

    I checked out my network connections and it say it shows something called TAP Windows Adapter V9 - this is the software the VPN uses.

    Or am I in the wrong spot?

    Thanks!
    That's the correct spot. First thing is to make sure you have the correct IP for your router. Open the Command Prompt or Powershell, type the command below, and press enter:

    ipconfig /all

    Look for your actual NIC, the name will be in the description, and note the IP address for the Default Gateway. Then right click on the VPN adapter, go to Properties > IPv4 > Properties > Advanced > IP Settings tab, click Add under Default Gateway > enter the IP > Add > click OK on each dialog box

    adding-default-gw-nic.jpg
    vEEP pEEP likes this.
    01-03-2019 04:23 PM
  5. vEEP pEEP's Avatar
    That's the correct spot. First thing is to make sure you have the correct IP for your router. Open the Command Prompt or Powershell, type the command below, and press enter:

    ipconfig /all

    Look for your actual NIC, the name will be in the description, and note the IP address for the Default Gateway. Then right click on the VPN adapter, go to Properties > IPv4 > Properties > Advanced > IP Settings tab, click Add under Default Gateway > enter the IP > Add > click OK on each dialog box

    Click image for larger version. 

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    Ok, this a brilliant explanation! Wow - thanks!!!!

    I did the IPCONFIG, my current adapter says:

    Ethernet adapter Ethernet 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-0B-ED-F5-14
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 10.18.16.180(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, January 04, 2019 7:39:49 AM
    Lease Expires . . . . . . . . . . : Saturday, January 04, 2020 7:39:49 AM
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 10.18.16.254
    DNS Servers . . . . . . . . . . . : 10.18.16.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Note, there is no default gateway

    But I want to do it on the actual NIC (Ethernet 1), right?
    There is a default gateway there.

    Thank you SO much!!!!
    Last edited by vEEP pEEP; 01-04-2019 at 02:43 PM. Reason: added network card detail
    01-04-2019 02:42 PM
  6. spicypadthai's Avatar
    Ok, this a brilliant explanation! Wow - thanks!!!!

    I did the IPCONFIG, my current adapter says:

    Ethernet adapter Ethernet 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-0B-ED-F5-14
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 10.18.16.180(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, January 04, 2019 7:39:49 AM
    Lease Expires . . . . . . . . . . : Saturday, January 04, 2020 7:39:49 AM
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 10.18.16.254
    DNS Servers . . . . . . . . . . . : 10.18.16.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Note, there is no default gateway

    But I want to do it on the actual NIC (Ethernet 1), right?
    There is a default gateway there.

    Thank you SO much!!!!
    Correct, the actual NIC. You're doing this to add the default gateway to the VPN NIC. That's why it's missing right now. For some reason, MS services don't connect well via a VPN, "thinking" they don't have internet access. Hardcoding the gateway often fixes this.

    If you do ipconfig (without the /all), you'll get less info but the most important thing for you, the gateway, will be there.
    01-04-2019 03:15 PM
  7. vEEP pEEP's Avatar
    Correct, the actual NIC. You're doing this to add the default gateway to the VPN NIC. That's why it's missing right now. For some reason, MS services don't connect well via a VPN, "thinking" they don't have internet access. Hardcoding the gateway often fixes this.

    If you do ipconfig (without the /all), you'll get less info but the most important thing for you, the gateway, will be there.
    Ok, so for fun I added the default gateway to Ethernet 2 - (TAP 9) - appears to work now!

    I did not add it to the Ethernet 1 (NIC) - think that will make an impact?
    01-08-2019 06:58 PM
  8. spicypadthai's Avatar
    Ok, so for fun I added the default gateway to Ethernet 2 - (TAP 9) - appears to work now!

    I did not add it to the Ethernet 1 (NIC) - think that will make an impact?
    No, you're all set. The router is acting as a DHCP server so it's automatically setting the gateway. The only reason to add it to Ethernet 1 is if it's using static IP. As long as it's set to "obtain IP address automatically" and everything is working, leave it "as is".
    vEEP pEEP likes this.
    01-08-2019 07:15 PM
  9. vEEP pEEP's Avatar
    no, you're all set. The router is acting as a dhcp server so it's automatically setting the gateway. The only reason to add it to ethernet 1 is if it's using static ip. As long as it's set to "obtain ip address automatically" and everything is working, leave it "as is".
    thank you very much!
    01-10-2019 02:27 PM
  10. D4M4G3D's Avatar
    Wouldn't that negate part of the benefit of the VPN? I know PIA (Private Internet Access) you have to use their gateway for their adaptor or your traffic is not completely secure. It is by design that the TAP adaptor does not connect to your router's gateway address. No?

    What's more likely is that the VPN's IP addresses are blacklisted by the store.
    01-15-2019 07:02 PM
  11. spicypadthai's Avatar
    Wouldn't that negate part of the benefit of the VPN? I know PIA (Private Internet Access) you have to use their gateway for their adaptor or your traffic is not completely secure. It is by design that the TAP adaptor does not connect to your router's gateway address. No?

    What's more likely is that the VPN's IP addresses are blacklisted by the store.
    I can't say definitively it's completely secure the way you're thinking, but the issue isn't caused by blocked IP addresses. This MS forum post from July 2016 has 10 pages of posts with people reporting the same internet connection error using various VPN providers, and a whole slew of possible fixes. On page 4 is a post with a link to the solution and a very good explanation. Checking the connection via https://ipleak.net/ doesn't show any problems - IP and DNS is my VPN's, not my ISP's or anything local, so I'm not sure how it is less secure but I'll need to defer to an expert.
    01-15-2019 07:37 PM
  12. Carolina Smith00's Avatar
    I bought a Veepn for a very enjoyable price, I've been using Windows 10 for over half a year, happy with work, great communication
    Yesterday 04:57 AM

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