1. baseballbert's Avatar
    My laptop is giving me the blue screen of death damn near daily. Is there anything I can do about this?

    I'd rather not take it in to get looked at. Thanks!
    12-09-2013 12:26 AM
  2. Laura Knotek's Avatar
    What are the specs of your laptop?

    Are you running Windows 8 or 8.1?
    12-09-2013 12:27 AM
  3. crash1989's Avatar
    uninstall and reinstall drivers from the device manager window.

    You must be getting some sort of error code on BSOD right? maybe a NETIO.sys or something, search the internet for that code there are plenty of solutions around
    Laura Knotek likes this.
    12-09-2013 12:29 AM
  4. hopmedic's Avatar
    Is it a Windows 8 PC? It wouldn't happen to be occurring while using internet sharing from your Windows Phone, would it?

    http://forums.windowscentral.com/nok...ue-screen.html
    12-09-2013 01:01 PM
  5. smurfercom's Avatar
    My laptop is giving me the blue screen of death damn near daily. Is there anything I can do about this?

    I'd rather not take it in to get looked at. Thanks!
    Run diagnostics and get the error report it will tell you where the problem is.
    12-09-2013 01:41 PM
  6. berty6294's Avatar
    What's your antivirus? Kaspersky's Rescue Disk works wonders!
    12-09-2013 01:45 PM
  7. diego15nets's Avatar
    Are you on a hotspot?
    12-09-2013 01:54 PM
  8. baseballbert's Avatar
    Windows 8, and I haven't upgraded to 8.1 yet.


    Sent from my iPad using Tapatalk
    12-09-2013 11:53 PM
  9. baseballbert's Avatar
    uninstall and reinstall drivers from the device manager window.

    You must be getting some sort of error code on BSOD right? maybe a NETIO.sys or something, search the internet for that code there are plenty of solutions around
    Which drivers? Thanks!


    Sent from my iPad using Tapatalk
    12-09-2013 11:53 PM
  10. baseballbert's Avatar
    Is it a Windows 8 PC? It wouldn't happen to be occurring while using internet sharing from your Windows Phone, would it?

    http://forums.windowscentral.com/nok...ue-screen.html
    I dont think I'm using that. How can I tell?


    Sent from my iPad using Tapatalk
    12-09-2013 11:55 PM
  11. yeewiz's Avatar
    you don't say how long you've owned this laptop or what you did to the laptop. can you retrace your steps and determine what you installed or reconfigured? was the upgrade to Win8 the problem? need more background to help ...
    12-10-2013 12:32 AM
  12. hopmedic's Avatar
    I dont think I'm using that. How can I tell?


    Sent from my iPad using Tapatalk
    You'd know it if you were. This is sharing your phone's data connection with your computer. This isn't automatic.
    12-10-2013 12:13 PM
  13. baseballbert's Avatar
    Had the laptop 2 years, Lenovo. Haven't put any new programs on in recently, it all started trying to do video editing/uploading. Windows 8, haven't upgraded yet. Just compressed the C: drive, and I've got 245gb of hard drive space left.


    Sent from my iPad using Tapatalk
    12-10-2013 09:51 PM
  14. dznk's Avatar
    Blue screen of deaths can be caused by a large number of different software or hardware problems. Does it happen at random points, or when you are actually editing video? When it happens again, can you jot down what the error is. The last line of the blue screen should tell you what the error is. For example, the one below, would be "HAL_INITIALIZATION_FAILED".

    bsod_in_windows_8.png
    12-11-2013 04:25 AM
  15. gsquared's Avatar
    OP: From you answers you do not seem to be the most tech-savy. My advise is for you to lookup a friend who has pretty good technical skills and reinstall the OS from ground up. I advise to get some help first because if you run into problems I do not believe you will know how to work around it.

    Be sure to get all of your personal data off first. And while your at it, have your techie friend make two partitions. One for OS and programs and the other for personal data.
    12-11-2013 08:14 AM
  16. hopmedic's Avatar
    OP: From you answers you do not seem to be the most tech-savy. My advise is for you to lookup a friend who has pretty good technical skills and reinstall the OS from ground up. I advise to get some help first because if you run into problems I do not believe you will know how to work around it.

    Be sure to get all of your personal data off first. And while your at it, have your techie friend make two partitions. One for OS and programs and the other for personal data.
    Before going that route, try restoring an older restore point.
    windows 8 how do I go back to a different restore date - Microsoft Community
    12-11-2013 09:46 AM
  17. yeewiz's Avatar
    baseballbert, since you're in the Win8 forum, I'm going to assume you are using Win8, although your answers in this thread seem to indicate you may not be. Here's what I think:

    1) If you are using Win8, upgrade to Win8.1 ASAP to get all the bug fixes in
    2) if you don't do video editing/uploading/stuff, do you still get BSOD? What video software are you using?
    12-11-2013 09:59 AM
  18. Guzzler3's Avatar
    Don't want to sound rude, but yea... go find someone that has a bit more technical experience to help diagnose the issue. But the main issues of BSOD are:


    1. Hardware: something has gone bad in the computer (RAM, hard drive, CPU, sound card/chipset, video, controller card, etc.)
    2. Software Driver: also tied to hardware, but could be just an update to fix.
    3. Program: usually a program that tries to use a specific hardware feature that doesn't quite work properly, could be fixed with an update.
    4. Virus/Malware: need I say more.


    But the trend with BSOD's is it's mainly some sort of hardware issue. When a BSOD happens, there is an error code associated with it. It's isn't very informative on it's own, as it's usually a long string of numbers (example of a common stop code from Windows XP: STOP: 0x0000007B (0x4, 0x1, 0, 0), this is the stop code for an INACCESSIBLE_BOOT_DEVICE btw), but it is important to get that "stop code" to find what the possible root cause is.

    It used to be just shown on the screen and you had to be quick to write it down, but now it tends to be written in event log database of the computer. You need to find that code then search the Microsoft Knowledge Base (kb) for it. Sometimes the kb has an exact solution for a code, sometimes it just explains a series of steps to narrow down the cause.

    My point is trying to diagnose a BSOD without that stop code is futile.
    12-12-2013 10:46 AM
  19. baseballbert's Avatar
    I was thinking it was time to take it in. It just happened again, and it sitting on the blue windows logo on a black screen with the small dots making the circle. Been at least 10-15 mins.
    12-12-2013 08:08 PM
  20. baseballbert's Avatar
    Here's the latest error code:
    0xc000021a

    Just happened.
    12-13-2013 12:39 AM
  21. hopmedic's Avatar
    Here's the latest error code:
    0xc000021a

    Just happened.
    Let me bing that for you
    If you look at the second search result (first one is an ad), you'll see that this procedure is for advanced users. We're talking about a corrupted system file, here. But something that a novice user could do is follow my prior advice:
    windows 8 how do I go back to a different restore date - Microsoft Community

    That may or may not resolve the problem, but it's worth a shot if you don't know someone with in-depth computer troubleshooting knowlege.
    12-13-2013 09:50 AM
  22. Guzzler3's Avatar
    Here's the latest error code:
    0xc000021a

    Just happened.
    Ooof, I've dealt with that one before. Not fun, as it's one that doesn't deal with a hardware issue per-say.
    0xc000021a - Search Results - Microsoft Support

    But since it isn't a hardware issue, more of a software issue, I would just backup your data to an external drive (pictures, music, videos, documents, bookmarks/favorites, downloads, etc.), disconnect the drive and then do a "Remove everything and reinstall Windows" (Win+C, settings, Change PC Settings, Update and recovery, recovery, ...).

    You could try the "Refresh your PC without affecting your files" first (but backup your stuff prior anyway), but be prepared to possibly go down the 'remove everything' option later.

    Doing a reset/refresh isn't as bad as it used to be, so don't be afraid. It takes some time, but it's better than dealing with the stop errors.

    But I can't reiterate this enough... BACKUP YOUR STUFF BEFORE YOU START. External USB drives are cheap now (I just picked up a 2TB drive for $99 last night on sale).
    12-13-2013 10:00 AM

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