1. ozminh's Avatar
    hello.
    i bought plex for windows phone. today my phone (720) can't update plex with an error code. c101a7d1.
    i visited answers.microsoft.com and some MS tech-es or something told me to uninstall the app then install it again.
    and then i can't installed it with another code.
    and some other guy told me to change region in my account.
    i did it.
    then i have to bought it again.
    this happened a year before. i don't want to waste my money on ths expensive app 3 times.

    please help.
    thanks in advance.

    it drives me crazy. i feel like i was robbed.
    02-25-2015 09:38 AM
  2. Muessig's Avatar
    Honestly this is something I'd ask the Plex developers about.

    Try https://forums.plex.tv/, https://www.facebook.com/plexapp?_rdr, or https://twitter.com/plexapp
    Laura Knotek likes this.
    02-25-2015 02:18 PM
  3. ashram's Avatar
    yeah, it's a strange issue.... i went to the store on my PC to force a reinstall that way and when i clicked reinstall, it changed to app wasn't purchased. So now i can't access the previous version I had, not DL the newer version without throwing money at it.

    no clue what can be done.
    screen-shot-2015-02-26-9.30.46-am.png
    02-26-2015 11:36 AM
  4. ozminh's Avatar
    i can't even buy it again. there's no buy button, and if i press install, the progress just goes haft way.
    those guys didn't help us at all.
    03-01-2015 06:43 AM
  5. ozminh's Avatar
    oh i got it finally. another $5.

    but i still hate the developers
    03-01-2015 06:45 AM
  6. adilici's Avatar
    There's no reason to hate the developers. It looks like it's a Windows Store problem: [can't post links, so please search for "plex error windows phone" - first result on Google]

    The developers are doing their best, but it has taken a while for MS to even acknowledge the problem.

    This kind of thing fuels my temptation to switch platforms even though I've been on Windows Phone since the very beginning, but that's off-topic. I just wanted to point out that the hate for the Plex developers seems unfounded at this point.
    03-11-2015 03:14 AM

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