I am pretty mad

[CheesyJif]

I have been experiencing the data issues that people talk about and I went to exchange it today because I finally had some free time. I had bought the phone from amazon, I called customer service at ATT and Nokia and they said you could exchange the phone even though I bought from a different store and that I could come to ATT with the invoice and get it exchanged. So I went to get it exchanged and the guy would not exchange it... I cannot believe they did this

 

[nascarnate326]

Plug it into your computer. Takes 10 min and problem is solved.

 

[Final-MacGyver]

I dont think Best Buy would let you exchange a item bought at Walmart either......:dry

 

[smoledman]

Dude - you are not entitled to throw tantrums.

 

[bush715]

You should have known that they wouldn't exchange a phone from amazon at the Att store a they have different supply and return channels and there is no store on the planet that I know of that will take another companies product in an exchange.

Sent from my Lumia 710 using Board Express

 

[smoledman]

You should have known that they wouldn't exchange a phone from amazon at the Att store a they have different supply and return channels and there is no store on the planet that I know of that will take another companies product in an exchange.

Sent from my Lumia 710 using Board Express

Except with the iPhone, even if you bought it on Amazon/Best Buy/whatever you can always return it to any Apple Store for exchange. That's their trump card.

 

[CheesyJif]

Plug it into your computer. Takes 10 min and problem is solved.

I did update it, its still having some issues

 

[CheesyJif]

You should have known that they wouldn't exchange a phone from amazon at the Att store a they have different supply and return channels and there is no store on the planet that I know of that will take another companies product in an exchange.

Sent from my Lumia 710 using Board Express

I do know that, but I contacted both Nokia and ATT customer service, and both said that i can return my device if I am experiencing data issues at any ATT store, regardless of purchase origin

 

[jd914]

I have been experiencing the data issues that people talk about and I went to exchange it today because I finally had some free time. I had bought the phone from amazon, I called customer service at ATT and Nokia and they said you could exchange the phone even though I bought from a different store and that I could come to ATT with the invoice and get it exchanged. So I went to get it exchanged and the guy would not exchange it... I cannot believe they did this

Common sense would tell you that they can't exchange it, what's there not to believe?

 

[jimski]

You got the phone from Amazon. Does is have a properly provisioned micro-sim installed. Did AT&T make sure that your micro-sim was on an LTE data plan? No data issues, before or after the update, for me.

Sent from my Lumia 900 using Board Express

 

[chevydudesixty9]

ATT Corp Stores are actually like a 3rd party retailer in a sense compared to ATT Online or over the phone. They use 2 different systems and usually offer 2 different experiences. You can dial 611 and order a replacement over the phone.

Best Buy, Walmart, Amazon, ATT Corp Stores, Radio Shack are all considered 3rd party retailers in my book. There for neither will exchange a product bought from someone else.

Lesson learned, don't buy EVERYTHING online. ATT would have probably price matched amazon anyways.....


EDIT- On the other hand, VERIZON WIRELESS Corp stores are actually real store fronts for Verizon Wireless Corp. They will exchange or order a replacement for your phone in store no matter where you bought the phone.