1. Skanic's Avatar
    Hi, i am on windows phone 8.1 Lumia 925 Norway. and since a week i can't access the store anymore, it always says can't connect to store. I tried soft reset and hard reset but it still wont work.
    05-04-2014 06:14 PM
  2. Guytronic's Avatar
    Hi there Skanic.
    Let's see if we can figure the problem out here.
    This was a problem for many initially after installing the preview.

    How long have you been at 8.1?
    Did you re-enter your Microsoft account information after taking the preview?
    Can you log on to the Microsoft account via desktop then see the store from there?

    I get "Can't connect to the store" at times also.
    This normally doesn't last long for me however.
    05-04-2014 06:37 PM
  3. jeetu4444's Avatar
    I think store is down for some people... My friend had Lumia 1020 which is on windows 8 he also cannot connect to store since 2 days....i think some work is going on... Thou ism on 8.1 on 1020 and my store is working fine
    05-04-2014 06:40 PM
  4. Skanic's Avatar
    Hi there Skanic.
    Let's see if we can figure the problem out here.
    This was a problem for many initially after installing the preview.

    How long have you been at 8.1?
    Did you re-enter your Microsoft account information after taking the preview?
    Can you log on to the Microsoft account via desktop then see the store from there?

    I get "Can't connect to the store" at times also.
    This normally doesn't last long for me however.
    I have been on 8.1 since release.
    Yes i reentered the MS account info.
    Yes i can login from the desktop.

    The store works on my brothers Lumia 920 which runs Windows Phone 8 Lumia Black.
    Guytronic likes this.
    05-04-2014 06:48 PM
  5. Guytronic's Avatar
    Is a good wi-fi signal available?
    05-04-2014 06:51 PM
  6. Skanic's Avatar
    Is a good wi-fi signal available?
    Yes i have a perfect wifi signal.

    edit: Turns out it was my router an Asus RT-N65U N750 that caused it a restart should fix it.
    Guytronic likes this.
    05-04-2014 07:21 PM
  7. Guytronic's Avatar
    Yes i have a perfect wifi signal.

    edit: Turns out it was my router an Asus RT-N65U N750 that caused it a restart should fix it.
    Great news!
    05-04-2014 07:26 PM
  8. beerbaron123's Avatar
    I have the same problem. I'm on 8.0 but I also have an Asus router. I can connect to the store from other WiFi networks but not at home. It used to work and then stopped at some point.

    what was the router problem you had?
    06-10-2014 11:17 PM
  9. CarieB's Avatar
    Hi I had same problems with Nokia Lumia , spoke to phone provider they were as much use as a chocolate T pot. However played about with setting and solved my problem. Dont know if ir will work for you guys but here is what I did. I went to settings system access point and changed select operator to mine. I dont know why it had changed but it had. Now all is working well
    Laura Knotek likes this.
    01-01-2015 05:10 PM

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