1. Joseph Young4's Avatar
    For one reason or another, my music isn't syncing up on my Windows 8.1 phone. On my PC and Surface tablet my music is syncing just fine. I used to go into the music app on my phone and the top would show "loading" and then my music would be synced up, but now there's no loading and non of my collection is syncing up...
    11-10-2014 05:19 PM
  2. GSOgymrat's Avatar
    I have this same problem. I took my 1520 to the Microsoft Store and the tech said this is a known problem resulting from the last update and a fix has not been made yet.
    11-10-2014 09:53 PM
  3. Joseph Young4's Avatar
    I have this same problem. I took my 1520 to the Microsoft Store and the tech said this is a known problem resulting from the last update and a fix has not been made yet.
    So I assume it'll be fixed next update. Do we have a date for when that will be?
    11-12-2014 08:44 PM
  4. pankaj981's Avatar
    Do this:

    Reboot phone
    Go to settings
    Storage sense
    Check on the storage bar
    Wait till the process of calculating space completes
    Click on music and select manage

    It should now open the Xbox music app and all your songs would show up
    11-12-2014 08:54 PM
  5. Joseph Young4's Avatar
    Do this:

    Reboot phone
    Go to settings
    Storage sense
    Check on the storage bar
    Wait till the process of calculating space completes
    Click on music and select manage

    It should now open the Xbox music app and all your songs would show up
    I'm not having a problem with it showing music that's physically stored on my phone. I'm having a problem with my phone reaching out to the cloud, recognizing what's in my collection, and adding it to my collection on my phone.
    11-12-2014 09:53 PM
  6. GSOgymrat's Avatar
    I've contacted Microsoft's support, they have taken some additional information and I am waiting on a response. I will post here once I hear something.
    11-12-2014 10:14 PM
  7. Joseph Young4's Avatar
    I've contacted Microsoft's support, they have taken some additional information and I am waiting on a response. I will post here once I hear something.
    Thanks! I would have contacted them myself, but I've been busy and whenever I call them it turns into a huge ordeal. Lol.
    11-12-2014 10:36 PM

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