1. mobilejk's Avatar
    Since months ago when MS pushed out the last "update" for the Glance Screen "app" in settings on my black 1520 everytime I tap on Glance Screen in settings it says:
    Restart Required
    Restart your phone to complete installation of the latest Glance screen updates, then open Glace to configure the new features.
    with two boxes one says restart now and the other says later. When I restart the same message comes up.

    AND the backup app no longer works because it says that the settings won't back up. So it appears Glance screen app is causing all kinds of problems.

    What is the fix?
    12-13-2014 02:47 PM
  2. MDK22's Avatar
    IF it were me & the Glance screen app was causing ' ... all kinds of problems ... ', I'd (I don't know, ummm) ...

    UNINSTALL IT! SMH

    but first, try a soft reset!
    12-13-2014 03:16 PM
  3. psiu_glen's Avatar
    IF it were me & the Glance screen app was causing ' ... all kinds of problems ... ', I'd (I don't know, ummm) ...

    UNINSTALL IT! SMH

    but first, try a soft reset!
    True, but how do you uninstall settings apps? At least in WP8 there is no conventional way to do so.

    One way that could work though, is to disable auto time setting, set the date about a hundred years forward, reboot, then try to open glance. It should be pissed and offer to uninstall. Fix your date, maybe even throw in an extra reboot first, and get that all back to normal.

    Do you have glance screen background installed?
    Rafael Yousuf likes this.
    12-13-2014 03:27 PM
  4. mobilejk's Avatar
    That's true you can't uninstall settings apps. I did try your suggestion and I got the phone to uninstall the app but then when I reinstalled from the store I'm getting the same message so apparently glance screen isn't compatible with WP 8.1

    Oh well...
    12-13-2014 03:50 PM
  5. psiu_glen's Avatar
    That's true you can't uninstall settings apps. I did try your suggestion and I got the phone to uninstall the app but then when I reinstalled from the store I'm getting the same message so apparently glance screen isn't compatible with WP 8.1

    Oh well...
    Fwiw, I did install (update?) Glance on a 928 with the DP (no Cyan) about a month ago and it was working fine.

    Something weird going on...can you make backups with it uninstalled?
    12-13-2014 05:50 PM
  6. RumoredNow's Avatar
    I have a 1520.3 running Official 8.1 + Cyan. I've never had such an issue. What you are describing is not something I've read about in my more than 4 months prowling the 1520 forum so it can not be common and does not affect all 1520s... I don't think a bug fix will ever get pushed for an isolated incident.

    My best advice would be to use the Lumia Software Recovery Tool to get a clean install on your phone. Restore the last Backup you had and if the problem returns, flash again, but forego the restore from backup. Something is corrupted somewhere.

    Either that or get a warranty/insurance replacement if available.
    12-13-2014 06:13 PM
  7. mobilejk's Avatar
    So crazy busy with work, family and the holidays I think I will just wait until ATT rolls out Denim and see if that solves the issues. Thanks for the suggestions all.
    12-13-2014 07:48 PM
  8. MDK22's Avatar
    That's true you can't uninstall settings apps. I did try your suggestion and I got the phone to uninstall the app but then when I reinstalled from the store I'm getting the same message so apparently glance screen isn't compatible with WP 8.1

    Oh well...
    So you reset your time, uninstalled Glance screen, rebooted the device, then re-installed Glance screen & it still didn't work ? Is it possible you missed a step ?

    ... and it IS compatible w WinPhone 8.1 - I'm running the latest Dev Preview update (Lumia 1520) with Glance screen. It may be some other app, subverting it (or some app updating your Lock Screen causing the issue.)
    RumoredNow likes this.
    12-13-2014 08:02 PM
  9. mobilejk's Avatar
    So you reset your time, uninstalled Glance screen, rebooted the device, then re-installed Glance screen & it still didn't work ? Is it possible you missed a step ?

    ... and it IS compatible w WinPhone 8.1 - I'm running the latest Dev Preview update (Lumia 1520) with Glance screen. It may be some other app, subverting it (or some app updating your Lock Screen causing the issue.)
    Yes I followed all the steps. Like I said, I'll just wait for ATT to roll out Denim and see if that solves the issue.
    12-13-2014 09:49 PM
  10. mobilejk's Avatar
    Great news!
    I used the download link in the article about the Glance Screen update here on Windows Central just now and the update took so everything in the app works now.
    RumoredNow and psiu_glen like this.
    12-15-2014 10:18 AM

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