1. Fiona Chapman's Avatar
    Everytime I try to download any app, including those already pre-installed on the phone, it keeps telling me to log onto a computer and set up My Family. The phone is just for me, and I'm a 36 year old female. I've put my details in on the MS account, and the phone is listed as a device on the account, and showing that all apps (free and purchases) have been enabled, but they still won't download! Help! What have I missed? ? Thanks in advance.
    09-27-2015 03:50 PM
  2. otnos's Avatar
    It may be asking you to setup your Family Safety information. Make sure you setup yourself as a parent. Just search for Microsoft family safety and you should get the link to go to.
    09-27-2015 08:56 PM

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