1. graigsmith's Avatar
    ok. it's stuck on the shut off screen. it says slide down to power. off. and the slide down part is all the way at the bottom of the screen.

    i have tried holding down the power button to no avail. and it's just stuck.

    edit. oh i figured it out.
    hold down power and volume down and it reset.
    brmiller1976 likes this.
    11-14-2012 10:17 PM
  2. lordofthereef's Avatar
    Sounds like your phone locked on you. That is an issue many have had. :(
    11-15-2012 12:05 AM
  3. brmiller1976's Avatar
    "Many" haven't had it. This is the first I've read of it (and incidentally, the reboot sequence is the same on WP 7.5 as well, for those still on Mango).
    11-15-2012 01:20 AM
  4. prjkthack's Avatar
    Hold the volume down button, and hold the power button until the phone vibrates and reboots. This will force the phone to reboot.
    11-15-2012 02:10 AM
  5. lordofthereef's Avatar
    "Many" haven't had it. This is the first I've read of it (and incidentally, the reboot sequence is the same on WP 7.5 as well, for those still on Mango).

    do a google search. Its all over the place. The fact that this is the first you've read of it means very little...
    11-15-2012 02:16 AM
  6. Greg Hanson's Avatar
    Phone was frozen on a call, first time ever, holding the power button (thought it might work) down for more than 10 seconds did nothing.
    Thanks for the tip Holding the volume down & power for about 10 seconds did work.
    09-01-2013 03:57 PM
  7. Linusdl LMa's Avatar
    Great ! thanks so much !
    I had the same problem, an App (timer) froze the phone and got to the slide to turn off and it wouldn't shut down...

    Now with the Volume (upper keys) and power the following key it resets and everything Ok
    09-15-2013 08:00 PM
  8. orangebalaji's Avatar
    superb man ur genius
    11-26-2014 11:41 AM
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