Camera Issue

[Joseph Kazan]

I have an Ativ S and the camera wont work for some reason. I open the app and all there is is a black screen. Once the app is open it shows that screen for three seconds then closes.... I don't really know what to do to fix it. I rebooted the phone at least 4 times, and deleted apps that I thought were causing it to do this. Any help would be appreciated!

 

[jfa1]

Don't have an ativ s so not sure what the issue might be how long have you had the ativ s and when did the issue start? Dis you install or update an app just before the problem?

 

[troylytle]

Move your finger off the lens. Just kidding. If you haven't soft reset, do that.

 

[Joseph Kazan]

I got it like four months ago and the issue started about 4 days ago... havent really added any apps that would screw up the camera.. just typical things like FB, Twitter, ESPN, CNN and Youtube

 

[troylytle]

Let me know if the soft reset doesn't work.

 

[Joseph Kazan]

it didn't work man

 

[berty6294]

Download some kind of camera app such as Photosynth o something similar, see if your camera works inside one of those apps? This can help establish if this is software or hardware related.

 

[Joseph Kazan]

Download some kind of camera app such as Photosynth o something similar, see if your camera works inside one of those apps? This can help establish if this is software or hardware related.

Yeah, I downloaded camera 360 and it didn't work, so i'm assuming it's hardware related?

 

[berty6294]

Yeh sounds like it. Either that or some deep bug your OS is having. I think you're under a manufacturer warranty, I'd suggest contacting Samsung and see if they can do something for you.

you can try a factory reset if you don't want to go through the trouble of contacting Samsung.

 

[Joseph Kazan]

alright, thanks for the help man

 

[berty6294]

Yeh I wish there was a better answer. Sometimes hardware just fails. Post back though, I'm curious how Samsung handles their warranty.