1. dailynail's Avatar
    Help! Just got my son's Lumia 620 back from being repaired. I backed it up beforehand, but when I reset the phone it doesn't give me a reset option because it says it can't connect, of course it can't connect because it's before I get the chance to enter my wifi password! Or does it need to have a SIM in the phone?? Basically it starts up as a new phone, I enter my Microsoft account details and that's it, I never get a restore option and there isn't one in the settings anywhere.

    Any help appreciated.
    03-03-2014 03:55 PM
  2. dailynail's Avatar
    I'll assume it just needs the SIM in…
    03-03-2014 04:22 PM
  3. OzRob's Avatar
    I'll assume it just needs the SIM in…
    Yes. It's one of the annoyances of WP that you need a data connection rather than wifi to do the initial setup.
    03-03-2014 04:27 PM
  4. dailynail's Avatar
    Thanks for confirming that. Must admit I love the phone but I much prefer the iOS/iTunes method of backup and restore where absolutely everything is copied back to the phone as if nothing had happened.
    03-03-2014 04:37 PM
  5. dailynail's Avatar
    What a complete farce this has turned into. I put the SIM in, reset the phone yet again, I sign in, but the initial restore fails at 4% every single time and I have a full 5 bar signal to my network. What's the point in a backup system if it's impossible to restore it? Looks like I'll have to set the phone up as new and hope it doesn't go wrong again.
    03-04-2014 12:36 PM
  6. BaritoneGuy's Avatar
    What a complete farce this has turned into. I put the SIM in, reset the phone yet again, I sign in, but the initial restore fails at 4% every single time and I have a full 5 bar signal to my network. What's the point in a backup system if it's impossible to restore it? Looks like I'll have to set the phone up as new and hope it doesn't go wrong again.
    Once the restore has started you can switch to WiFi to let it complete the process. Not sure whether this will help with your issues though.
    03-04-2014 01:17 PM
  7. dailynail's Avatar
    It eventually got to the end but said there was an error, however it did then start syncing and downloading and all seems to work OK. BUT, I now have 20 apps stuck in the download queue that are corrupt, I can't clear and I don't know what they are. My main apps are there as before but I've got these 20 rogue items in the app list and in the downloads part of the app store. Any ideas how I clear these? Restarting doesn't clear it.
    03-04-2014 03:05 PM
  8. dailynail's Avatar
    Worked out how to clear the apps, hopefully now back in action!
    03-04-2014 03:28 PM
  9. Guzzler3's Avatar
    Yea... some apps not coming down after a reset is a known bug with MS. You just need to make a note of which apps they are, long press and cancel. Then go to the app store and re-download manually. And ya... It's a pain.

    You're phone may have come back to you with older firmware and original O/S. I believe the Amber firmware and GDR2 corrected this issue. Make sure you go to Settings, Phone update, check for updates to make sure you get current. Or, do another reset with Nokia Software Recovery Tool and it should bring the phone to current revisions.

    Also, I think it was the Black firmware and GDR3, removed the requirement of a SIM and cellular connectivity to start the restore, and only needed Wi-Fi. I think....
    03-04-2014 05:33 PM

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