07-21-2013 06:10 PM
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  1. mberdych's Avatar
    Hi, just to have a separate thread. I bought here in Prague where I am coming from black 8X on the launch day (1st of November) and so far within 3 days of use I had 2 random reboots. Device just suddenly reboots itself ending in PIN screen. Quite annoying, but not sure whether go for service or is it a software issue. Can you share if you have same experience. So far both reboots happened when in car connected to bluetooth.
    11-05-2012 01:08 PM
  2. anth77uk's Avatar
    Blue 8x. With a reboot issue here. Other than the reboot issue I really like the phone.
    11-05-2012 01:20 PM
  3. nicooke's Avatar
    Blue 8x. Never turned Bluetooth on. Random reboot about once a day. Really hoping it is a software thing. Its not too annoying and other than that its a great phone
    11-05-2012 06:05 PM
  4. anth77uk's Avatar
    Im probably going to curse my luck here but I've been deleting apps to see if any were causing the reboots. I uninstalled the Facebook app and I've not had any reboots since. Ill update tomorrow if this changes.
    11-05-2012 06:22 PM
  5. nicooke's Avatar
    I think I had one before the Facebook app but keep us informed. Typical if it was Facebook. They don't seem to know how to make a good app.
    11-05-2012 06:24 PM
  6. mberdych's Avatar
    Facebook app is done by MS, however I think I had a reboot before the installation. Anyway, will try.
    11-06-2012 03:18 AM
  7. Hiiiiiiiii's Avatar
    Leaked WP8 SDK had call block functionality under settings, is this in the final build too?
    11-06-2012 03:36 AM
  8. nicooke's Avatar
    Leaked WP8 SDK had call block functionality under settings, is this in the final build too?
    No it isn't. Would like some Do Not Disturb type of function as I am often on call for work and only want certain numbers to wake me up.
    11-06-2012 04:08 AM
  9. ajorourke's Avatar
    Yep, I've had about 7 reboots since Saturday.
    11-06-2012 07:24 AM
  10. martinmc78's Avatar
    Same here about 7 or 8 reboots since Saturday. Although none since yesterday 4pm uk time and phone hasn't been off

    Sent from my Windows Phone 8X by HTC using Board Express
    11-06-2012 07:33 AM
  11. mberdych's Avatar
    Both reboots I had were after somr time since reboot. Like day or something, but 7-8 is much more then I saw.
    11-06-2012 07:57 AM
  12. benryder's Avatar
    Just had my first reboot since I got the phone on Sunday. Wasn't doing anything in particular.. I just felt the phone vibrate in my pocket, took it out to see the HTC screen.
    11-06-2012 01:36 PM
  13. anth77uk's Avatar
    So its 24 hours later and I've not had anymore reboots (down from 4-5). I cant imagine it was the Facebook app but I wont be reinstalling it. Hoping that it doesn't happen again. Maybe someone else who's having reboots could uninstall the FB app to see if it resolves their issue?
    11-06-2012 02:48 PM
  14. mberdych's Avatar
    24 is not enough. If it'll be 48, that would be promising.
    11-06-2012 05:20 PM
  15. nicooke's Avatar
    Had no reboots today. Then opened the FB app and half an hour later got a reboot. I think it very well may be the Facebook app personally.
    11-06-2012 07:07 PM
  16. anth77uk's Avatar
    A quick update. I've had 2 reboots today. My wife set hers up from o2 yesterday evening and shes just had a reboot too.
    11-07-2012 08:56 AM
  17. HeyCori's Avatar
    I hope this a minor problem with the early patch and not another sign of HTC's poor quality control.
    11-07-2012 09:12 AM
  18. nicooke's Avatar
    I hope this a minor problem with the early patch and not another sign of HTC's poor quality control.
    Amen - lovely phone and reboots aren't often but still.... don't expect that on a 400 phone
    11-07-2012 11:01 AM
  19. nicooke's Avatar
    Passed on to HTC:

    Please wait while we find an agent to assist you...
    You have been connected to Lewis.
    Lewis: Hi Nick, thank you for contacting HTC Support, I am looking in to your query now.
    Me: thanks
    Lewis: Unfortunately I can't see the link as the Internet we have is restricted to work related sites only. HTC has not yet received confirmation of an issue with the HTC 8X having a rebooting problem.
    Me: ah ok
    Me: you may wish to get someone looking at that
    Me: there are several instances ont he 8X specific thread of reboots
    Me: I've been experiencing about 1 per day
    Me: nearly always when not touching the phone too
    Lewis: Has this occurred on the phone with only stock software?
    Me: yes
    Lewis: Okay I'll pass this information on to our development team. Can I have the following details:
    Lewis: Serial Number
    Firmware Revision number / ROM Version
    OS Version
    Bootloader Version / ROM Date
    Current network provider
    Me: imei xxxxxxxxxxxxxxx
    Me: os version 8.0.9903.10
    Me: firmware revision number 1532.20.10024.401
    Me: hardware revision number 0002
    Me: bootloader version 0.0.1532.20(156943)
    Me: o2
    Me: cant find the serial
    Lewis: It's all right I can get it from the IMEI. If the reboots get worse please get in contact and we can see if a repair can resolve the issue.
    Me: ok - it isnt a dealbreaker but in a 400 phone it isn't really to be expected
    11-07-2012 11:13 AM
  20. mberdych's Avatar
    Ok, I will take it to service, but I am afraid, they just return it with message that it didn't happen. Well, I'll see.
    11-07-2012 02:31 PM
  21. nicooke's Avatar
    At least it is on their radar now - but I'm thinking it is probably a rogue app.
    11-08-2012 06:03 AM
  22. nicooke's Avatar
    Mine literally just did it!
    11-08-2012 06:05 AM
  23. Davidmuful's Avatar
    Just checking in to say it has happened to me too, but one time instead of booting back up it displayed nothing but a big exclamation mark on screen for 30 secs, then rebooted again.
    I think because so many people are seeing issues that it is software. Not even the original 360 had hardware issues this endemic.

    Also, I got mine on the third and it didn't reboot at all until yesterday. Since then it has done it three times. Once while I was using the phone.

    If it is software, my current theories are that it's something to do with multitasking/background tasks.
    Last edited by Davidmuful; 11-08-2012 at 07:13 AM.
    11-08-2012 06:42 AM
  24. KoukiFC3S's Avatar
    My 920 has some stability issues as well. It has been stable for the last 48 hours, but it just froze on me as I was trying to download angry birds star wars.
    11-08-2012 08:04 AM
  25. nicooke's Avatar
    Mine has done two today - seemingly no link I can find without being able to see a log from the OS. Really hope this is software - generally a reboot as the result of hardware would indicate a short or overheating neither of which I think would be happening here.
    11-08-2012 09:25 AM
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