I placed an order for a Lumia 1020 with the MS store because I'm buying the phone off contract and AT&T makes that very difficult online. I ordered yesterday and everything went through, there was even a preauthorization on my credit card. Today, I receive an e-mail telling me that my order has ben canceled and to contact them if I want to know why. I call and no one knows anything, even after transferring me several times. Each person I get transferred to asks me for the same information all over again.
I give up, place the order again. I notice that it's in "verification". Keep in mind, I'm ordering the device off-contact. I start a chat session to find out what that means and they tell me to call the store. I call the number I'm given and no one can call up my order number. After over an hour on the phone and being transferred three times, I finally get a competent person who understands that the mobile phone orders are handled by a different department and he transfers me. They place me on hold for almost 10 minutes, then come back on and tell me that my order is going to be canceled because it can't be verified.
My credit card info, address, and credit limit are all fine. There's literally not reason that order should have been canceled once, let alone twice. The worst part is, they won't even tell me why "for my security". Needless to say, I will never order from the Microsoft store again. I placed an order with AT&T and that went through just fine.
It really shouldn't be that difficult to order something online when you have the funds and it certainly shouldn't be that difficult to find out what's going on with the order.
I give up, place the order again. I notice that it's in "verification". Keep in mind, I'm ordering the device off-contact. I start a chat session to find out what that means and they tell me to call the store. I call the number I'm given and no one can call up my order number. After over an hour on the phone and being transferred three times, I finally get a competent person who understands that the mobile phone orders are handled by a different department and he transfers me. They place me on hold for almost 10 minutes, then come back on and tell me that my order is going to be canceled because it can't be verified.
My credit card info, address, and credit limit are all fine. There's literally not reason that order should have been canceled once, let alone twice. The worst part is, they won't even tell me why "for my security". Needless to say, I will never order from the Microsoft store again. I placed an order with AT&T and that went through just fine.
It really shouldn't be that difficult to order something online when you have the funds and it certainly shouldn't be that difficult to find out what's going on with the order.
I tried to order Camera Grip for my Lumia 1020 from MS Store. The first time I paid with my PayPal account (I use it to pay for eBay items since 2006 - 8 years already) - the transaction succeeded, my Visa was billed, but after 20 minutes I received e-mail from MS as well as from PayPal telling that the transaction was cancelled (PayPal stated that MS initiated the cancellation of the transaction) and the funds will be returned to my card. The message from MS Store has "Additional information required" in the subject field... I called the number provided and spent another 20 minutes talking and waiting for the explanation that never came - the person on the other end of the line finally told that noone knows why the transaction was cancelled and advised me to try one more time. I tried 5 times more - each time using different payment method (fom my card directly, from another MS account, from different addresses, I even made virtual online Visa...). Every time my card was billed, the money was taken and then - after half an hour to one hour - returned to my card's (or account's) balance with no explanation - just the same e-mail message: "Order was cancelled, we refunded your payment. To find out why, please, call..."
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