This has been an issue for me for the past 3 Lumias I have owned. I have reset the phone many times to no avail. Listening to music whether it be video/youtube, pandora, mp3 or FM radio is the equivalent to my ipod volume set to half way. It is quite frustrating and is making me consider switching from windows phone which is a shame since I quite like it. I read that this could be due to EU regulations dealing with audio volume but I live in the United States and bought it here through my ATT carrier. I am not an EU citizen so I don't think that is the reason. My lumia 900 had the same issue and hoped my 920 would not be the same. Is anyone else having this problem?