1. Lisa Gibson1's Avatar
    I got the nokia lumia 630 for m birthday in october this year - and just over the past few week all the options on the other screen have disappeared - I have done a soft reset, and still the same i havee no contacts option, camera, calendar, settings, apps, etc on the other screen so i cant do a hard reset - ive done the hard reset for the network and stil the same i love this phone but starting to get quiet annoyed with it - everyting that is pinned to the main screen is there my whatsapp is there but everything on the other screen is gone :(
    11-27-2014 05:44 PM
  2. Ozzy1320's Avatar
    Can post a screen shot or better yet why haven't you contacted customer support? They would be able to walk you through the recovery process.
    11-27-2014 05:50 PM
  3. Lisa Gibson1's Avatar
    how do you screenshot? cause at first i thought it was sd card as daft as it sounds so i got another one and its not cause its still the same? whats the customer support number
    11-27-2014 05:56 PM
  4. her3814's Avatar
    What do you mean with that "other screen"? Another way of hard resetting you phone is

    Turn off your Nokia Windows Phone 8.
    •Turn on your Nokia Windows Phone 8 and quickly, press the "volume down" button until an exclamation mark appears.
    •Press once on the following four buttons in this order: "volume up", "volume down", "on/off", and "volume down".
    •Two toothed wheels appear and your Nokia Windows Phone 8 must reset and restart by itself (the process can take some time)

    Guide extracted from xda-developers forum.. Maybe it'll help you.. It says it's for Windows phone 8 but works also with 8.1
    Enviado desde mi Windows Phone usando Tapatalk
    Lisa Gibson1 likes this.
    11-27-2014 05:57 PM
  5. her3814's Avatar
    You can screenshot pressing Volume Up + power button
    Enviado desde mi Windows Phone usando Tapatalk
    11-27-2014 05:58 PM
  6. Lisa Gibson1's Avatar
    Thanks I'll give it ago - i mean like you have main home page and then you slide to the right and theres another page with all stuff.
    11-27-2014 05:59 PM
  7. her3814's Avatar
    You're welcome (singer know if that's the correct phrase, I don't speak English that good)
    You can always press the "Thank" button on the posts of out helped you..

    Enviado desde mi Windows Phone usando Tapatalk
    11-27-2014 06:01 PM
  8. Lisa Gibson1's Avatar
    Thank you its in the process of a hard reset, the toothed wheels are spinning will get back to you once its done
    11-27-2014 06:03 PM
  9. Lisa Gibson1's Avatar
    thank you thats worked a treat
    her3814 likes this.
    11-27-2014 06:21 PM
  10. Lisa Gibson1's Avatar
    yeh thats the right phase
    her3814 likes this.
    11-27-2014 06:24 PM
  11. her3814's Avatar
    Glad it helped you.. If anything happens contact me over PM.. I'm a 630 user 😉
    Enviado desde mi Windows Phone usando Tapatalk
    11-27-2014 10:16 PM
  12. Conan143's Avatar
    May be you have turned on app's corner or kid's corner .....turn off them
    11-27-2014 10:31 PM

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