1. Andrea Burns1's Avatar
    I have only had this phone for about a month. Phone was completely dead yesterday, I tried to charge it and still won't work. Took it back to the place I bought it, and they switched out the battery and it worked for a minute until the battery died and I tried to charge it, and nothing!! Any help would be great. Thanks!
    05-30-2015 09:47 AM
  2. raycpl's Avatar
    Are you using the charger that came with your phone?
    ven07 likes this.
    05-30-2015 10:07 AM
  3. ven07's Avatar
    Did you turn on the phone while in the store??
    05-30-2015 10:07 AM
  4. AmGaD-SaLaH's Avatar
    If the battery is dead drained 0%
    It need sometime to start the phone .. And to shoe any progress
    05-30-2015 10:37 AM
  5. Andrea Burns1's Avatar
    Yes, I have used the charge it came with, and I used the same chargers I've been using for the past month. If you push the power button the Nokia banner comes on and then shows the battery with a red mark showing it's dead. I kept it on the charger all night and still nothing. When they switched the batteries in the store it stayed on for a couple minutes and the battery died. I tried to charge it when I got home and nothing.
    05-30-2015 10:54 AM
  6. ven07's Avatar
    Why would the store change your battery, see the phone shut back down and still allow you to leave with that battery :/ in any case the battery level might be below its idle level.. A battery booster might help? How to Awaken Sleeping Li-ion - Battery University

    However in your case two batteries were drained.. so im not sure
    05-30-2015 11:50 AM
  7. Eric Gisin's Avatar
    If it's not the electronics then it's the connector. Check for all four gold contacts. Use a drop of alcohol and work the plug in-out.
    ven07 likes this.
    05-31-2015 04:10 PM

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