Why does my Lumia 640 intermittently reject calls?

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Windows Central Question

why does my lumia 640 intermittently reject calls?

so i tried to call my wife today. (we both have lumia 640). she was playing some game on the phone and it dropped my call and sent a message that someone called but didn't leave a message. i have also experienced the same thing both while in apps and while not using apps. Also, sometimes the phone receives calls just fine.
we have not knowingly changed any call forwarding settings.
 

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