1. himanshuanand's Avatar
    Dear WP Central experts. This is the second time I am having this problem with my Lumia 720. When my morning alarm rings, the phone hangs. Symptoms as follows:
    1. The scree is always on. it doesn't go off. At all.
    2. Nothing works, not the touch screen neither the power/volume buttons.
    3. The alarm keeps ringing for 20-30 minutes.
    4. I have to wait for two days until the battery runs out before I can connect it to the charger and restart it. Because hard/soft reset doesn't respond.

    Funny thing is, I keep hearing notification sounds for received whatsapp messages, FB posts, I am able to access my photos when I plug it into my pc using USB. But the phone itself is hung, screen is always on, no buttons / touch works.
    Another fellow had exactly the same problem, at exactly the same time (alarm time) he made a video on youtube. I am unable to post a link here for clarity. WP admin keeps giving error. But I can send you the link if you give me your emails maybe.

    Please help me out.
    10-21-2015 01:08 AM
  2. himanshuanand's Avatar
    Could someone please help me out?
    11-02-2015 07:03 AM
  3. chetany dubey's Avatar
    Which WP build you have at this time
    11-02-2015 07:09 AM
  4. chetany dubey's Avatar
    You say that hard/soft reset doesn't respond so do as follows
    To reset an unresponsive phone

    If your phone is unresponsive and you can't reach Settings Settings icon, you may be able to reset your phone using the hardware buttons. On Lumia phones (and some others), do the following to reset your phone:

    1.Press and hold the Volume down button and Power button buttons at the same time until you feel a vibration (about 10-15 seconds).

    2.When you feel the vibration, immediately press and hold the Volume down button until you see a large exclamation mark.

    3.Once the exclamation mark appears, press the following four buttons in this order: Volume up button, Volume down button, Power button, Volume down button. Your phone should now reset and restart itself. (It might take a while for the reset to finish.)
    11-02-2015 07:16 AM
  5. Dusan Randj's Avatar
    You can't do hard reset now? Reflash your phone with WDRT.
    11-02-2015 07:17 AM

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