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  1. Windows Central Question's Avatar
    I got my Win10 phone today - everything is set up as it should but i cannot get any sound on incoming emails to ANY of my accounts.

    Some googling shows that this has been a bug for quite some time.

    What is going here? Why doesn't Microsoft fix this asap?
    02-03-2016 11:41 AM
  2. gsjansen's Avatar

    getting email sound notifications on a 950 xl is a two part operation.

    not only do you have to go into settings-notifications & actions to turn on notifications, you also have to open up the email app, then click the three dots at the lower right hand corner, select settings, and then select notifications. Then select, apply to all accounts, show a notification banner, (if you want on, but of course you do), and finally, play a sound.

    then, whatever sound you set up under settings - notifications & actions, will now play properly!
    02-03-2016 04:12 PM
  3. untz's Avatar
    Hi there gsjansen,

    Thanks for replying - I'm the one who posted this yesterday as a Guest (didn't have my login).

    Well, that's what's annoying me - I have done exactly that. I have enabled notifcations and sounds in Settings and also pr. mail account. Still no sound, while I can see when an email arrives. I get a notification on the lock screen, a small envelope in the action area (top of screen) and the tile gets a marked "1" on it.
    But no sound whatsoever!

    I installed a large update to my phone yesterday evening hoping that this would solve the issue, but no.

    I get sound on my text messages, though.

    Anyone else having this same issue?

    02-04-2016 01:57 AM
  4. untz's Avatar

    I got it working by doing the following:

    Select an mail account
    Go to Settings - Notifications
    ENABLE "Show a notification banner" <- if this is not checked it will not play any sound.
    Why this is linked to sound/no sound is strange.

    If you do not want the banner to be on, you can go to Settings - Notifications & actions and turn off banners from there. You will still have sound, but no banner showing up.

    Last edited by untz; 02-04-2016 at 05:18 AM.
    jblanken64 likes this.
    02-04-2016 04:30 AM

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