1. Anthony Watkins's Avatar
    Hi, I have a Lumia 640 with the 8.1 on it. I'm trying to use my band one on it however, when I launch the MS health app it shows the splash screen for a few seconds then crashes. I'm currently using the band on my android phone but have been wanting to use it with a phone in its ecosystem for the "full" experience. Has anyone had similar issues?
    02-16-2016 05:33 PM
  2. Sheamartin's Avatar
    Hi, I have a Lumia 640 with the 8.1 on it. I'm trying to use my band one on it however, when I launch the MS health app it shows the splash screen for a few seconds then crashes. I'm currently using the band on my android phone but have been wanting to use it with a phone in its ecosystem for the "full" experience. Has anyone had similar issues?
    I had to hard reset my Icon and now the app is doing the same thing to me. I've uninstalled and reinstalled it several times. Did you ever find a solutoin?
    05-15-2016 03:11 PM
  3. DaHardhouse's Avatar
    I had to hard reset my Icon and now the app is doing the same thing to me. I've uninstalled and reinstalled it several times. Did you ever find a solutoin?
    Same happening to me on a BLU Win HD LTE after the W10 Mobile anniversary update to 14393.67. Like you, I've also uninstalled and reinstalled several times as well as performed soft resets. Did you find a solution? Thanks
    08-18-2016 07:49 AM
  4. nerdysquared's Avatar
    I'm also experiencing the same issue after the anniversary update uninstalled reinstalled and even went as far as factory reset using the windows device recovery tool and works fine on every version up till the anniversary update. contacted MS and they couldn't fix and suggested that I use my computer in the mean time, poor service!. I'm using BLU win HD LTE as well. WE NEED WINDOWSCENTRAL's HELP!!!! maybe if they nagged them we'd get a resolution eh.
    08-18-2016 03:23 PM
  5. DaHardhouse's Avatar
    I did a hard reset too but it didn't fix the problem.
    I did notice that the estimated memory usage for the Health app is 87.7 acc. to the Store app. However, it only occupies 52.6 Mb once it's installed on the device, acc. to the Storage app.
    Does this mean that the Store app is NOT downloading the Health app in its ENTIRETY?
    08-18-2016 04:18 PM
  6. nerdysquared's Avatar
    Still haven't found a solution for this yet. Very very annoying we need a solution fast!
    08-22-2016 11:01 AM

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