1. Windows Central Question's Avatar
    When I click on the camera button, it loads but goes back to the main screen. If i tried clicking on the camera icon, it does the same thing. I have now resorted to reset the whole phone and still it doesn't work.
    06-01-2016 08:08 AM
  2. charlatan1978's Avatar
    Hi, you haven't mentioned what OS you are running on your phone.
    When you say you reset the phone was that a soft reset or hard reset?

    Nonetheless I would try the following.

    1. A soft reset (hold volume down + power button until phone vibrates/restarts)
    2. Failing that a hard reset, from settings > system > about.
    3. Lastly you can recover your phone using the 'Windows Device Recovery Tool'. This step will put the phone back to WP8.1.
    Remember to do a backup before steps 2 and 3 as the phone will be wiped.

    If you still have the camera issue then there is likely a hardware fault, so you will need to get your phone repaired.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread.
    06-01-2016 09:32 AM

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