09-18-2017 10:11 PM
59 123
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  1. RumoredNow's Avatar
    I doubt my issue on ATT is sim related.
    Well, they did switch off their 2G network and rework that capacity so it can hink things around.

    A new SIM could not hurt and it should be free.
    nate0 likes this.
    05-25-2017 01:47 PM
  2. nate0's Avatar
    I had an issue where I'd lose all LTE bands this was on a 950 and 960 xl though. So kinda unrelated... Come to find out it was my sim card. It was either damaged or just old and worn out. Doesn't hurt to swap your sim if you can. And it's free.
    libra89 and RumoredNow like this.
    05-28-2017 10:43 PM
  3. nate0's Avatar
    Well, they did switch off their 2G network and rework that capacity so it can hink things around.

    A new SIM could not hurt and it should be free.
    Haha. I made my reply without even reading yours...like a shadow ;)
    RumoredNow likes this.
    05-28-2017 10:51 PM
  4. nate0's Avatar
    I doubt my issue on ATT is sim related. I mean, it's not like they have old sims laying around considering how large of a carrier and busy they are. It's really ****ty having to put up with this issue. The only saving grace for me is that I primarily text people with my google voice number so I can always fall back on the web browser on my pc to check images. But that also makes sending images that much more of a hassle.

    I'm heavily contemplating buying the unlocked version since it's on a pretty deep sale on amazon right now. If I can be sure I wont have this sms issue I'll do it. I may have to chat with them and see what the return policy is like for phones.
    Still having the same issues on the T-Mobile unlocked?

    I wish I had an easy fix for you. I can attest that I had the same issues while using the T-Mobile FW. I even got no LTE at times. Why I know so much about the Alcatel carrier stuff (how to enable HD Voice/getting mms&sms to function/getting APNs to set correctly) and how to get the T-Mobile OS/FW to work on AT&T optimally. There is a for sure fix, but you have to get full file system access to get anywhere though. If you tried the SIM card, still getting no where, and feel you are technical and want to dive into that area of your phone I could build a tutorial. It should correct the MMS issue and it would also leave you the potential to enable HD voice. Right now my IDOL 4s is being exchanged again though, so I have to wait until probably next week before I see it again. I may end up building the tutorial anyway when I have time as it could benefit others anyway.
    paschott likes this.
    06-01-2017 08:29 AM
  5. pixelswim's Avatar
    Hello I am having the same issue with my unlocked T-Mobile Idol 4S. My service is Mint SIM (Ultra Mobile a T-Mobile MVNO) and I have set up all the APN settings correctly and can send MMS but not receive. All regular data works fine. The only thing that's not working is receiving MMS.

    I have tried a million combinations of APN settings from tons of gathered information. I think this issue might fall under the context of this thread, being that I think it is a firmware issue. I would be thoroughly interested in a tutorial on how to fix.

    Thanks in advance for any guidance or help!
    08-30-2017 09:25 PM
  6. aj173's Avatar
    Hello I am having the same issue with my unlocked T-Mobile Idol 4S. My service is Mint SIM (Ultra Mobile a T-Mobile MVNO) and I have set up all the APN settings correctly and can send MMS but not receive. All regular data works fine. The only thing that's not working is receiving MMS.

    I have tried a million combinations of APN settings from tons of gathered information. I think this issue might fall under the context of this thread, being that I think it is a firmware issue. I would be thoroughly interested in a tutorial on how to fix.

    Thanks in advance for any guidance or help!
    Unfortunately, you've just joined the the ranks of us who discovered the hard way that the T-Mo variant of this phone is incompatible with every other carrier. There are dozens of us who have been combing over every registry entry, adjusting every setting, and swapping every SIM. There is something in the T-Mobile firmware that just won't allow certain features, with MMS being one of them.

    The only solutions for this is for Alcatel to:

    1.) Fix the firmware
    2.) Allow the open market FFU to be installed on all variants

    #2 seems to be the easiest solution, but Alcatel will not give either option any serious consideration. I guess they figure the phone is old enough and was never terribly popular, so they'll just stonewall on the issue and everybody will eventually move on with life.
    08-31-2017 10:09 AM
  7. pixelswim's Avatar
    Unfortunately, you've just joined the the ranks of us who discovered the hard way that the T-Mo variant of this phone is incompatible with every other carrier. There are dozens of us who have been combing over every registry entry, adjusting every setting, and swapping every SIM. There is something in the T-Mobile firmware that just won't allow certain features, with MMS being one of them.

    The only solutions for this is for Alcatel to:

    1.) Fix the firmware
    2.) Allow the open market FFU to be installed on all variants

    #2 seems to be the easiest solution, but Alcatel will not give either option any serious consideration. I guess they figure the phone is old enough and was never terribly popular, so they'll just stonewall on the issue and everybody will eventually move on with life.
    Yeah, this is the hard truth I was hoping not to hear. Thanks for the response. I hope Alcatel can fix this, but I'm not holding my breath.
    09-05-2017 08:13 AM
  8. aj173's Avatar
    Yeah, this is the hard truth I was hoping not to hear. Thanks for the response. I hope Alcatel can fix this, but I'm not holding my breath.
    I'm right there with you. I bought this phone hoping it would get me through until MS makes their next move in the phone arena. But it turned out being a disaster, so I'm going to pick up a Note 8.

    I'm sure Microsoft isn't done with phones. No consumer tech company can afford to walk away from producing phones. But what Microsoft's next phone effort will look like and whether anybody will still care are questions for the distant future. And I won't be around to see the answer. I did my fair share by buying dead-end products like Zune, WP 7/8/10, Surface RT, and the Band. I'll leave the proof-of-concept testing to other brave souls. As much as I want to believe in a third-party alternative for mobile, I'm just tapped out.
    09-06-2017 08:31 AM
  9. nate0's Avatar
    Hello I am having the same issue with my unlocked T-Mobile Idol 4S. My service is Mint SIM (Ultra Mobile a T-Mobile MVNO) and I have set up all the APN settings correctly and can send MMS but not receive. All regular data works fine. The only thing that's not working is receiving MMS.

    I have tried a million combinations of APN settings from tons of gathered information. I think this issue might fall under the context of this thread, being that I think it is a firmware issue. I would be thoroughly interested in a tutorial on how to fix.

    Thanks in advance for any guidance or help!
    There might be ways to troubleshoot this if you want to be the guinea pig. It is very bizzare that a MVNO slice from Tmobile even won't work. It made sense why the Idol unlocked from T-mo would not work well on Cricket and AT&T.

    Most of the MMS/SMS registry configurations are in here: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Messaging

    Anyhow, you can try initially by adding this registry key in if you want to take it further. Then maybe you might get more than a generic failure....
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Messaging\PerSimSettings\<your SIM Card ID here>]
    "ErrorCodeEnabled"=dword:00000001

    The other thing you could do if you had time and an unlocked model of another type running Windows 10 mobile and activate the Mint Sim sim card in it and it works. Maybe a buddy you know or a relative that would let you insert the sim, but then you would need to go dig in the registry settings for info on that device...

    It is up to you, and if you plan to try to keep the phone, I truly believe there is has to be a way to work around anything or fix it until every possible solution known has been exhausted.
    09-18-2017 10:11 PM
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