1. heszti90's Avatar

    I started an update on my phone, it gets to 100% in 'preparing to install' then nothing happens. Whenever I reboot the phone it restart this 'updating'again and it uses up a lot of space on my phone's memory as the % grows.. How can I make it to continue or at least stop updating?

    Thank you!
    06-28-2014 12:51 PM
  2. T Moore's Avatar
    What is the update ??

    What phone do you have?
    heszti90 likes this.
    06-28-2014 12:58 PM
  3. heszti90's Avatar
    I have Nokia Lumia 820, it shall be the latest system update, I have wifi connection but even if I turn it off and restart, the % of 'preparing to install' goes up to 100.
    06-28-2014 01:12 PM
  4. belodion's Avatar
    Have you tried connecting your phone to the charger for the update?

    Posted via Windows Phone Central App
    heszti90 likes this.
    06-28-2014 02:09 PM
  5. MDK22's Avatar
    suggest a soft rest, then let the update FINISH, if it starts up, again.

    Alternatively, go to Settings >> About >> Reset your Phone - BUT, it'll delete EVERYTHING !
    heszti90 likes this.
    06-28-2014 02:14 PM
  6. heszti90's Avatar
    After many restarts somehow the screen to install finally appeared, the problem is solved, it is just weird that it was this hard. Thank you for the answers!
    06-28-2014 02:15 PM

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