1. WPCentral Question's Avatar
    Hi,

    1020 went dead this morning. I've tried looking up all the reboot fixes, including holding down power for 15+ secs, holding down power and volume down for 15+ secs, holding down power, volume down and camera for 15+ secs and even holding the power down, followed by the volume sequence - none of which have worked. I've tried these all with the phone plugged in to mains, a computer and not plugged in at all. Interestingly, the phone's flash lights up when plugged into a PC and mains.

    Hope you can help, this is really annoying and seems a relatively common fault?
    09-20-2014 04:41 AM
  2. piff2222's Avatar
    nsrt(nokia software recovery tool) and nokia care suite for dead phone
    09-20-2014 04:56 AM
  3. Joshua Towers's Avatar
    nsrt(nokia software recovery tool) and nokia care suite for dead phone
    Thanks for the speedy response. I have tried the above tools and the problem still persists - with the NSRT I get to a point where the application asks me to soft reboot the phone (holding down power + volume down) but as previous mentioned this is ineffective, and I am back to square one as there is no alternative.
    09-20-2014 05:24 AM
  4. piff2222's Avatar
    nokia care suite and flash dead phone.
    09-20-2014 03:07 PM
  5. switch side method's Avatar
    What you can do is go to windows.com/find my phone

    From there using a pc hard reset your phone and hopefully that may work
    09-21-2014 08:16 AM
  6. pkkp2000's Avatar
    I got the exact same problem about 3 days back. I was on developer preview software. Now the phone is bricked and the flash light comes on when charging. The Nokia tools are not recognizing the phone (via PC) to flash it. Trying out various options. Will respond here if I succeed. Do have the warranty as a backup.
    10-02-2014 09:57 PM

Similar Threads

  1. Not able to find 800mb of maps in lumia 520?
    By jacob carter in forum Ask a Question
    Replies: 1
    Last Post: 09-21-2014, 03:53 PM
  2. Brand new 2520 & Nokia Camera force closes.
    By Jonnny4 in forum Nokia Lumia 2520
    Replies: 2
    Last Post: 09-20-2014, 12:42 PM
  3. 6tag problem not working on my nokia 521 - can't seem to connect?
    By WPCentral Question in forum Ask a Question
    Replies: 2
    Last Post: 09-20-2014, 05:50 AM
  4. Can you suggest an app for adding text to photos?
    By VS729 in forum Ask a Question
    Replies: 0
    Last Post: 09-20-2014, 04:18 AM
  5. some noted problems in 1520
    By adijosh2011 in forum Nokia Lumia 1520
    Replies: 3
    Last Post: 09-20-2014, 04:05 AM
LINK TO POST COPIED TO CLIPBOARD