Bug in Viber sticker menu

[WPCentral Question]

The latest version of Viber does not display an icon in the menu stickers. Icon is simply not visible :-(
My phone - Lumia 925, version of my OS - Windows Phone 8.1 Denim.

 

[gpobernardo]

Do you have a screenshot of what you're trying to describe? I can see stickers and the icons normally in my device.

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[Max Borowsky]

I noted on the screenshot the place where the icon should be. Several times I reinstall the application, but the problem has not been solved.

 

[gpobernardo]

That's strange, I just checked my L1020 and all the icons are showing as expected.

Could you go to Viber settings, Sticker Market and then try re-arranging your stickers? - see if that does something.

 

[Max Borowsky]

Try re-arranging your stickers? I already did it. But it is ineffectual :unhappy: That is strange - if to tap a blank gray space where there has to be an icon, stickers from this pack are available.

 

[gpobernardo]

Try re-arranging your stickers? I already did it. But it is ineffectual :unhappy: That is strange - if to tap a blank gray space where there has to be an icon, stickers from this pack are available.

Just to be sure: did it say "stickers from this pack are unavailable" or "available"?

If "unavailable", then that's the reason - stickers that used to be there are no longer available and the remnant is a blank space.

If "available", then I'm still not sure what's going on.

 

[Max Borowsky]

Stickers are available. I can use them:

But(!) the icon in the menu - isn't visible.

 

[gpobernardo]

Then I don't know what's going on. Since you mentioned that you already reinstalled the app (which didn't solve the problem), I can't think of any other possible solution at this point. Perhaps you can try loading your Viber account through your Desktop and see if the stickers are still not visible there, or in a second phone if you've got one.

 

[Max Borowsky]

I tried to reinstall once again Viber, and again to load stickers from market. There was a message (1):

I tap button (2) once again, and stickers, despite the message, were loaded, but the icon in the menu all the same didn't appear.

Perhaps, the reason of my problem - temporary market errors?...

P.S. Viber for Desktop (Windows 7) - it's not a problem.

 

[gpobernardo]

It's a possibility that Viber is encountering some minor issues now, though there seems to be no report about it. But since the desktop version seems alright, here's something you can try (just came to me now):

Uninstall Viber, clear your phone temporary files (Settings > Storage Sense > Phone > Temporary Files > delete). Once this is done, restart your phone. Once restarted, reinstall Viber. Let us know if this fixes the issue.

 

[Max Borowsky]

Thanks anyway, but reinstall and temporary deactivation of the account did not help. I waited a 24h, and then reinstall Viber again (after cleaning of temporary files), and I restart my smartphone, but I think the problem will be solved only with the release of a fresh update. Probably me "lucky" and I caught a rare bug

 

[gpobernardo]

Well thanks for sharing your findings with us, as well. It could be useful to others who might come across the same problem.