1. WPCentral Question's Avatar
    The latest version of Viber does not display an icon in the menu stickers. Icon is simply not visible :-(
    My phone - Lumia 925, version of my OS - Windows Phone 8.1 Denim.
    05-20-2015 11:25 AM
  2. gpobernardo's Avatar
    Do you have a screenshot of what you're trying to describe? I can see stickers and the icons normally in my device.

    You would need to create a Windows Central account to be able to respond to this thread, takes less than 5 minutes.
    05-20-2015 11:56 AM
  3. Max Borowsky's Avatar
    wp_ss_20150520_0001.jpg
    I noted on the screenshot the place where the icon should be. Several times I reinstall the application, but the problem has not been solved.
    Last edited by Max Borowsky; 05-20-2015 at 12:22 PM.
    gpobernardo likes this.
    05-20-2015 12:01 PM
  4. gpobernardo's Avatar
    That's strange, I just checked my L1020 and all the icons are showing as expected.

    Could you go to Viber settings, Sticker Market and then try re-arranging your stickers? - see if that does something.
    05-20-2015 12:42 PM
  5. Max Borowsky's Avatar
    Try re-arranging your stickers? I already did it. But it is ineffectual That is strange - if to tap a blank gray space where there has to be an icon, stickers from this pack are available.
    Last edited by Max Borowsky; 05-20-2015 at 02:04 PM.
    05-20-2015 12:54 PM
  6. gpobernardo's Avatar
    Try re-arranging your stickers? I already did it. But it is ineffectual That is strange - if to tap a blank gray space where there has to be an icon, stickers from this pack are available.
    Just to be sure: did it say "stickers from this pack are unavailable" or "available"?

    If "unavailable", then that's the reason - stickers that used to be there are no longer available and the remnant is a blank space.

    If "available", then I'm still not sure what's going on.
    05-20-2015 02:48 PM
  7. Max Borowsky's Avatar
    Stickers are available. I can use them:
    wp_ss_20150520_0002.jpg
    But(!) the icon in the menu - isn't visible.
    gpobernardo likes this.
    05-20-2015 03:32 PM
  8. gpobernardo's Avatar
    Then I don't know what's going on. Since you mentioned that you already reinstalled the app (which didn't solve the problem), I can't think of any other possible solution at this point. Perhaps you can try loading your Viber account through your Desktop and see if the stickers are still not visible there, or in a second phone if you've got one.
    05-20-2015 04:24 PM
  9. Max Borowsky's Avatar
    I tried to reinstall once again Viber, and again to load stickers from market. There was a message (1):
    wp_ss_20150521_0001.jpg
    I tap button (2) once again, and stickers, despite the message, were loaded, but the icon in the menu all the same didn't appear.

    Perhaps, the reason of my problem - temporary market errors?...

    P.S. Viber for Desktop (Windows 7) - it's not a problem.
    Last edited by Max Borowsky; 05-21-2015 at 11:57 AM.
    gpobernardo likes this.
    05-21-2015 09:34 AM
  10. gpobernardo's Avatar
    It's a possibility that Viber is encountering some minor issues now, though there seems to be no report about it. But since the desktop version seems alright, here's something you can try (just came to me now):

    Uninstall Viber, clear your phone temporary files (Settings > Storage Sense > Phone > Temporary Files > delete). Once this is done, restart your phone. Once restarted, reinstall Viber. Let us know if this fixes the issue.
    05-21-2015 01:40 PM
  11. Max Borowsky's Avatar
    Thanks anyway, but reinstall and temporary deactivation of the account did not help. I waited a 24h, and then reinstall Viber again (after cleaning of temporary files), and I restart my smartphone, but I think the problem will be solved only with the release of a fresh update. Probably me "lucky" and I caught a rare bug :-)
    Last edited by Max Borowsky; 05-22-2015 at 10:23 PM.
    gpobernardo likes this.
    05-22-2015 06:31 PM
  12. gpobernardo's Avatar
    Well thanks for sharing your findings with us, as well. It could be useful to others who might come across the same problem.
    Max Borowsky likes this.
    05-23-2015 03:22 AM

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