12-09-2015 04:10 AM
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  1. Alickiman's Avatar
    Alickiman
    When i updated my lumia 830 to windows 10 mobile build 10581, i hard reset and lost ability to connect to pc using usb. When build 10586 was pushed, i went for it without going back to windows 8.1 since my phone was not recognised by any pc i tried it on. Am now on build 10586.11 and still can't get connected to pc. It only charges. Is there anything i can do to get back to windows 8.1 and start all over again?
    12-06-2015 12:46 AM
  2. ttsoldier's Avatar
    ttsoldier
    Retired Ambassador
    To get back to 8.1 you can download the windows devices recovery tool.
    Alickiman likes this.
    12-06-2015 01:04 AM
  3. Alickiman's Avatar
    Alickiman
    Originally Posted by ttsoldier
    To get back to 8.1 you can download the windows devices recovery tool.
    I have it but it wont see my phone when it's connected.
    12-06-2015 01:26 AM
  4. ttsoldier's Avatar
    ttsoldier
    Retired Ambassador
    Originally Posted by Alickiman
    I have it but it wont see my phone when it's connected.
    Have you tried another PC and another usb cable ?
    12-06-2015 01:36 AM
  5. Alickiman's Avatar
    Alickiman
    I have tried a different pc but not a different cable. I'll try a different cable and report back.
    12-06-2015 02:26 AM
  7. Rose640's Avatar
    Rose640
    Originally Posted by Alickiman
    I have tried a different pc but not a different cable. I'll try a different cable and report back.
    I'm sorry to tell you this but it's neither up to your PC nor the USB cable, but your phone. To be exact the problem is that you have hard reseted it and somehow the OS got corrupted. Only solution is to go back to 8.1 using Windows Device Recovery Tool, upgrade again to WM10 and not hard reset it. If it's gonna make you feel better you're not the only one with this issue, i'm suffering from it too.

    You have detailed instructions here how to do it.
    FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA
    Alickiman likes this.
    12-06-2015 04:22 AM
  8. Roy Khoh's Avatar
    Roy Khoh
    Um, so how do we use Windows Device Recovery Tool if the problem with connection is the phone? And it is the phone that we want to connect?

    Ah, I thought it was my cables too.

    My Win10 tablet with a USB OTG connector. Went to the shops to buy another, but still didn't work. I tried another Win10 tablet, no luck. I tried my Win10 laptop, but a failing HDD made it near impossible to use.

    Finally, I went to my sister's and used their Win7 PC. Worked fine.
    ttsoldier likes this.
    12-06-2015 05:00 AM
  9. Alickiman's Avatar
    Alickiman
    Still no luck for me!
    12-09-2015 04:10 AM
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