1. Windows Central Question's Avatar
    Hi Ever since i switched to Windows 10 on my Lumia 930 the ability to switch between open apps by long pressing the back button is not working. Is there a solution to this.
    03-09-2016 05:22 AM
  2. ven07's Avatar
    Haven't seen the issue before. Did you go for a hard reset after upgrading to the latest build? Consider doing that, but try a soft reset first

    Soft Reset
    The soft reset is the same thing as pulling your battery (on devices where that is possible). This method will not remove anything at all from your phone and is completely safe to attempt in any problem situation.
    You perform the soft reset by having your phone turned on. Then press and hold the volume down + power buttons until your phone vibrates and restarts. Note that you should not touch the device screen during the process (not even when the 'slide down to power off' prompt appears).
    Hard Reset
    The hard reset will bring your phone back to factory settings, the same state as when the device was first turned on. All apps, messages, media, personal settings, etc will be removed from the phone. If backup is turned on under Settings, you can restore your apps and settings after performing a hard reset (as long as you initialize the phone with the same Microsoft Account). Note that resetting your device will not remove any OS or firmware updates. You will remain on the same version of Windows Phone after the reset.
    If you can TURN ON your device you can reset your phone under Settings: Settings > about > reset your phone


    If you can't open your device because of a forgotten PIN (or similar), you can use the button method: Press and hold the power-, volume-down- and camera buttons until the phone vibrates. Then release the power-button and keep the other two buttons pressed for another five seconds. The phone should reset to factory settings.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    Vlatko Stojanovski likes this.
    03-10-2016 12:30 AM
  3. Vlatko Stojanovski's Avatar
    Hi Ever since i switched to Windows 10 on my Lumia 930 the ability to switch between open apps by long pressing the back button is not working. Is there a solution to this.
    Been running windows 10 Mobile on Lumia 930 for over a year now, that functionality has always worked.
    Try ven07's suggestion and do a soft reset. If that doesn't work, go for a hard reset (be mindful that it deletes all your data).
    ven07 likes this.
    03-10-2016 12:44 AM

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