05-01-2016 10:47 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I have vulcan journey 7 with model no VTA0703IM16 DC windows tablet run on windows8.1 i updated it to windows 10 nd it got issue related to touchscreen then i reset it during factory resetting tablet screen got blue with the masage " A CONFIGURATION CHANGE REQUESTED TO CLEAR THIS COMPUTER'S TPM" dou you accept the change yes or no. I wanted to select yes but touch is not working i also connected usb keybord but it also did'nt work.
    Now i want to hard reset it but unable to hard reset it using volum+ power button or volume - power button or volume+ volume - and power button. Please help me by providing correct solution.
    Thank you
    05-01-2016 04:10 AM
  2. aximtreo's Avatar
    aximtreo
    Normally it will say you can use the Volume up or Down button in lieu of the touch screen. I believe Volume up is yes and volume down is no. give it a try and see what happens.
    05-01-2016 08:46 AM
  3. Zahid Rizvi's Avatar
    Zahid Rizvi
    Yes i tried it but nothing is happen.
    05-01-2016 10:47 PM
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