1. Windows Central Question's Avatar
    Hello,

    I hate having to deal with such a miniscule but difficult problem to troubleshoot myself. So here I am.

    I've been using Cortana for ages on Beta (UK language, speech, region) with no problems. Until yesterday I set my language to Japanese briefly. This broke Cortana as it said the language/speech settings had to match.

    So I set it back to what it was previously. When I bring Cortana up now, it isn't Cortana. It looks like she's there but in actual fact it's just bing search. All it does is say "searching for 'blank'".

    I turn off/on Cortana in the settings and when I agree terms and conditions it says she is "absorbing the entire internet, this wont take long". That fails and then says "It's taking me longer than I expected to calibrate things to my statisfaction. You can try again now or come back later". Everytime I come back later I have to restart the phone just to turn her on/off to try again. I've tried it at two different WiFi connections too. In addition to soft resets.

    Phone is up to date. What can I do other than a hard reset losing all my data.

    This is very frustrating. I've seen, briefly, other people have similar problems but they talk about their microsoft accounts not being valid but I don't think this applies to me?
    05-09-2016 04:30 PM
  2. TechFreak1's Avatar
    I don't suppose you have tried a soft reboot?

    Also follow the steps here to remove the data in the notebook, this should reset everything properly:

    www.windowsphone.com/en-gb/how-to/wp8/cortana/cortanas-settings

    Please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    05-09-2016 04:45 PM
  3. Nigel Weber's Avatar
    Thank you.The link you provided had the answer. This worked me:

    How to clear your data


    To clear the items in Cortana's Notebook on your phone:

    1.In Cortana's settings, turn Cortana off Toggle off icon, then restart your phone.


    2.Once your phone has restarted, return to Cortana's settings.


    3.Tap Delete phone data.
    05-09-2016 05:46 PM

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